General Services Coordinator
General Services Coordinator
Job no: 539977
Work type: Full Time
Location: Sydney, NSW
Categories: Estate / Facilities Management
- Employment Type: Full-time, continuing
- Remuneration: Professional staff Level 5: Starting from $88,717 plus 17% superannuation and leave loading.
- Location: Kensington, NSW (Full Time on-site role)
About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society. Estate Management (EM) provides a range of services and advice to all Faculties and Divisions on the Kensington campus as well as the sub-campuses.
General Services is a team within Facilities Management (FM) that is responsible for the provision of support services in grounds management, cleaning services, waste management, relocations and the mailroom. The team’s objective is to ensure a functional, safe, aesthetically-pleasing, hygienic and cost-effective campus environment. The team oversees contracts totalling approximately $20 million in value.
Why your role matters
The General Services Coordinator oversees the day-to-day delivery of waste and relocation services across campus, ensuring service continuity, regulatory compliance, and performance against contractual requirements. The role is responsible for the supervision of waste and relocation contractors, including conducting regular inspections and audits to ensure compliance with service standards. It coordinates contractors, monitors service quality, and promptly resolves operational issues, including missed services and safety risks.
The position manages waste operations to support effective segregation and sustainability outcomes, and coordinates relocations and logistics to minimise disruption to university activities. It also engages with internal stakeholders and service providers to ensure aligned and effective service delivery, maintains accurate data and reporting, and drives continuous improvement in operational efficiency, safety, and environmental performance.
About the Role
The successful applicant will have demonstrated experience in and be expected to undertake the following duties:
- Provide operational support within the defined area to ensure the University consistently receives a high-quality service with minimal disruptions.
- Assist with the administration of contracts within the defined area, including contract and specification development, procurement, contract transition plans, performance monitoring and audits, liaison with contractors on day-to-day matters and inspections whilst ensuring a high standard of performance, compliance, and value-for-money.
- Assist with the preparation of annual budgets, purchase orders, processing invoices and conducting internal cost recoveries in a timely manner and resolving any financial issues with contractors as they arise.
- Coordinate a range of project/initiatives aimed at streamlining and providing greater consistency across General Services’ operations, including but not limited to, the development of documents, stakeholder engagement, project coordination management activities, and reporting.
- Conduct inspections and audits to ensure all work is carried out in accordance with the contracts, relevant legislative requirements and UNSW policies and procedures.
- Assist with the development and implementation of annual operational plans including key performance target plans and contribute to the strategic planning for General Services.
- Compile and analyse data and produce management reports on various business unit activities as required.
- Assist with developing a range of documentation such as correspondence, presentations, business cases, briefing papers, reports, and project plans.
About You
- Relevant qualifications and/or an equivalent level of knowledge gained through a combination of education, training and/or substantial experience in a similar industry (preferably: relocations, mail, cleaning, grounds management, waste management or similar).
- Demonstrated experience in waste management and/or relocations and furniture reuse management experience.
- Project coordination experience, with high-level organisational and financial management skills and demonstrated ability to prioritise workloads.
- Experience in contract administration and contractor management with the competency to form accurate judgments of contractor performance.
- Advanced computer skills in particular Microsoft Outlook, Word, Excel, PowerPoint, Visio, the use of the internet, and relevant databases.
- Proven extensive experience in delivering high-quality customer service whilst maintaining a proactive and solution-focused attitude, with a demonstrated ability to perform to multiple tight and conflicting deadlines.
- High level of initiative, strong analytical and problem-solving skills and demonstrated ability to implement business improvement initiatives.
- Hold a current NSW Driver’s Licence.
For further information on the role & responsibilities, please refer to the Position Description
How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Sunday 31 May by 11:55pm.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Flexible Working Options (work from home, flexible hours etc)
- Additional 3 days leave during December festive period.
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
- Discounts and entitlements (retail, education, fitness passport)
Job queries contact: Tai James, Talent Acquisition Consultant
E: tai.james@unsw.edu.au (applications to the address cannot be accepted, please apply online)
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
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