Client Solutions Specialist I (FT)

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

Act as a system administrator for enterprise level applications. Develops new applications within supported systems. Completes maintenance tasks on client-side and server-side hardware and software and performs upgrades as needed. Provides technical support and training to end users at expert level. Duties and tasks are frequently non-routine. Resolves most questions independently, including issues where only limited standardization exits. Refers only the most complex issues to higher levels.

• Serves as a system administrator for high availability enterprise services.
• Maintain systems by installing and patching application infrastructure components and administering application settings.
• Develops new applications within supported systems.
• Develop, deliver and maintain process documentation and end user training.
• Provides direction, coordination, and expert advice to Information Technology staff and end users in the resolution to technical issues.
• Provision user accounts and user security on supported systems.
• Work both independently and in a team environment on systems supported by the position.
• Develops programs in scripting languages.
• Assist in the design, build and configuration of supported systems.
• Participates in professional activities and keeps up to date with regard to developments in office and classroom technology.
• Participates on College-wide committees as appropriate.
• On call to assist in providing system support on a 24-hour basis.
• Troubleshoot enterprise system and application issues.
• Performs other duties as assigned.

Qualifications:

• Education
  • As or AA degree in Computer Information Systems or equivalent experience required.
  • BS or BA degree in Computer Information Systems or other related field preferred.
• Experience
  • Two years' providing support in a personal computing end user environment required.
  • Experience administering enterprise level applications required.
  • Expert knowledge of local area networks, hardware, software, and Windows networking administration tools required.
  • Or equivalent combination of experience and education required.
  • Four years' experience administering enterprise level applications preferred.
  • Experience in providing support in a personal computing end user environment preferred.
  • Two or more years' experience supporting any of the following: Perceptive Content/ImageNow, Windows Server, Apache Tomcat preferred.
  • Two or more years' experience programming with JavaScript, PowerShell, or other programming language preferred.

Working Conditions:

• Pleasant office environment.
• Varied working hours at odd times.
• Must be able to use telephone and a microcomputer.
• This position requires a background check and drug screen.

Hybrid Remote Eligible: Yes (Weekly-Onsite presence required Glen Ellyn, IL)

Hiring Range: 11 Salary/Starting salary beginning at $66,487, based on education and experience.

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/3154?c=cod

Organization

Since its inception in 1967, College of DuPage has matured into something very special. It's a community college with far-reaching impact. We're firmly rooted in the community that provides our mandate, yet committed to reflecting the needs and demands of an ever-changing world.

From our faculty through to our Board of Trustees, we understand the importance of remaining relevant on multiple levels: interpersonal, academic, civic, cultural and economic. With a steady eye on regional, national and international developments, College of DuPage fulfills its mission as an educational and economic agent of change for the residents it serves.

Beyond all other considerations, though, we are educators, devoted to the idea that knowledge is transformative. We believe there are few things more powerful than a mind engaged. We are excited by the possibilities ignited when knowledge is imparted through meaningful discourse, in the service of realizing each and every one of our community member's full potential.

We invite you to find out more about the world-class institution available to you and your family, right here at home.

• Among the state's public colleges and universities, College of DuPage, with more than 28,000 students, is the second largest provider of undergraduate education in the State of Illinois, after University of Illinois at Urbana-Champaign.
• More than 25 percent of all District 502 high school graduates attend College of DuPage during their college career.
• Each semester, around 28,000 students attend College of DuPage.
• The Glen Ellyn campus covers 273 acres and has eleven major buildings. The Glen Ellyn campus is currently undergoing renovation and expansion through the Facilities Master Plan, which has an anticipated completion date of 2014.
• College of DuPage has moved from a traditional model of accreditation to the Academic Quality Improvement Program (AQIP), a quality-based, continuous improvement model of accreditation through The Higher Learning Commission (HLC), a Commission of the North Central Association of Colleges and Schools (NCA). This model is based on the Malcolm Baldrige National Quality Award Program and incorporates a review process designed to deliver clear, concrete and efficient feedback to participating institutions.
• College of DuPage offers more than 90 certificates programs and degrees for today’s occupational and technical careers, and nine associate’s degrees in 59 occupational and 45 transfer pre-baccalaureate programs.
• Roughly 20 percent of students attending COD already possess a bachelor's degree or higher.
• The College of DuPage Library maintains a collection of 245,800 books, 285,000 microfiche, 29,500 video recordings (VHS and DVD), 20,700 sound recordings (CDs), 527 current periodical subscriptions (7,900 bound periodical back files), and 18 newspapers.
• There are more than 50 student clubs and organizations on campus.
• College of DuPage is accredited by The Higher Learning Commission (Member, North Central Association) and Academic Quality Improvement Program Participant.