"Clinic Coordinator, Student Health Services"

Position Summary:

The Clinic Coordinator plays a dual role supporting both the operational efficiency of Student Health Services and the holistic well-being of students. This position coordinates daily clinic operations while also providing non-clinical student support services, including care coordination, resource navigation, and short-term solution-focused interventions for students navigating health, academic, or personal challenges. The role serves as a key point of connection between students, healthcare providers, and campus and community resources.

Ideal Candidate Statement:

The ideal candidate embodies a professional, compassionate, and team-oriented approach to clinic and operational coordination for Student Health Services. They will be primarily responsible for coordinating the clinic, as well as acting as a dedicated advocate for students, skillfully collaborating with campus partners to facilitate care while maintaining appropriate confidentiality. Furthermore, this individual will serve as a trusted connector, proactively maintaining up-to-date knowledge of community resources to ensure students have access to the support they need.

Workplace Requirements:

This position is exclusively on-site and full-time, necessitating all duties to be performed in person at Rice University. Per Rice policy 440, work arrangements may be subject to change.

Hiring Range:

$57,000-$60,000 annually, contingent upon qualifications and experience.

*Exempt (salaried) positions under FLSA are not eligible for overtime.*

Minimum Requirements:

• Bachelor's degree in social work, public health, psychology, health services, human services, or a related field
• 2+ years of experience in healthcare coordination, student services, case management, or social services

Skills:

• Strong understanding of student development and challenges faced by college-aged populations
• Ability to establish and manage priorities and handle numerous time-sensitive projects with conflicting and varied deadlines in a fast-paced clinical environment
• Ability to accomplish goals through formal and informal channels with diplomacy and tact
• Demonstrated creativity, problem-solving, critical analysis, initiative, judgment, and decision-making skills
• Demonstrated ability to develop and meet budget goals
• Excellent planning and organizational skills
• Excellent interpersonal, verbal, and written communication skills

Preferences:

• Master's degree in social work (MSW), counseling, public health, or nursing
• Experience in a college or university health or student support setting
• Knowledge of trauma-informed, culturally responsive, and equity-centered practices
• Ability to work independently and as part of a team to meet expected deadlines and schedules
• Ability to screen for interpersonal violence
• Experience in an outpatient or primary care setting
• Experience working with adolescents or college-aged populations
• Familiarity with electronic health records
• Strong customer service skills

Essential Functions:

• Leads the planning and daily clinic operations for Student Health Services, ensuring efficient patient flow and high-quality service delivery
• Manages, under the oversight of the Medical Director, the clinic's budgets, human resources (onboarding and coordination of clinic staff, trainees, or student workers), and facilities functions
• Responsible for managing patient billing, processing student reimbursements, and maintaining detailed tracking of gift funds and expenditures
• Assists students with care coordination, including referrals to campus and community resources (e.g., counseling, disability services, housing, food insecurity, insurance assistance), and understanding medical recommendations and follow-up care plans
• Manages appointment scheduling, referrals, and follow-up processes for patients (undergraduate and graduate students)
• Serves as a primary point of contact for students seeking health services or information on health topics, including emergencies and student walk-ins
• Supports students experiencing complex or high-need situations in coordination with appropriate campus or external resources and professionals
• Assists students in accessing healthcare coverage, financial assistance, or social services when applicable, including tracking referrals and outcomes to ensure continuity of care
• Organizes and manages clinic marketing
• Identifies issues and develops alternative solutions, which may include changes to programs, policies, and procedures related to clinic operations
• Contributes to health promotion and outreach strategies that may include relationship development, communications, and compliance
• Supports clinic documentation, data tracking, and reporting as needed, including processing health data forms, managing documentation, and placing or removing holds on student accounts
• Maintains confidentiality and adheres to HIPAA, FERPA, clinic, and university policies when documenting student interactions and care coordination activities
• Assesses and participates in training, supervision, and quality improvement activities
• Handles all incoming and outgoing correspondence (fax/email) and oversees supply management
• Performs all other duties as assigned

Additional Functions:

• Serves as the point of contact for clinic equipment repairs and needs
• Contributes to health promotion, outreach, and education initiatives
• Supports compliance with university policies and healthcare regulations
• Supports campus-wide wellness, retention, and student success efforts
• Participates in interdisciplinary meetings related to student care and wellness
• Assists with event development and planning, including training and engagement
• Assists with preparing for large capital improvement projects
• Provides feedback for policies regarding the management of general operations

Rice University HR | Benefits: https://knowledgecafe.rice.edu/benefits

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