Clinical Service Representative I - Ophthalmology

Position Summary

Provides clinical office support including answering telephone calls, entering demographic and insurance/referral information, and scheduling appointments.

Job Description

Primary Duties & Responsibilities:

• Answers telephone calls and handles patient questions or routes to appropriate personnel.
• Schedules, reschedules, cancels and confirms patient appointments.
• Registers new patients in the system and obtains demographic and insurance information.
• Assists with obtaining referrals/pre-certifications as needed.
• Provides packets of information to patients associated with services which may accompany the appointment.
• Assists other clinical support staff during peak time, vacation/illnesses.

Working Conditions:

Job Location/Working Conditions: Normal office environment.

Physical Effort: Typically sitting at a desk or table.

Equipment: Office equipment.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience: No specific work experience is required for this position.

More About This Job

Required Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Work Experience: Medical Office Setting (1 Year)

Skills: Communication, Computer Literacy, Customer Service, Insurance, Interpersonal Relationships, Medical Terminology