"Communications Center Manager"

Overview

DEPARTMENT OVERVIEW

The Department of Public Safety (DPS) is the primary department charged with creating a safe and secure environment at Princeton University. DPS operates 24 hours a day, 365 days a year, and is comprised of 164 staff members. The department consists of professional University police, security officers, dispatchers, and administrators dedicated to providing best-in-class service to the community.

DPS was originally recognized and awarded Law Enforcement Accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA) in July 2015, and subsequently awarded reaccreditation status in July 2018 and July 25, 2022. CALEA serves as the International Gold Standard for Public Safety Agencies and oversees a rigorous accreditation process. In addition, DPS was awarded accreditation status by the New Jersey State Association of Chiefs of Police Law Enforcement Accreditation Commission (NJLEAC) on March 14, 2019, and subsequently awarded reaccreditation status on March 10, 2022. These awards are a mark of professional excellence and signify that we have earned these distinguished honors through continued compliance with CALEA/NJLEAC Standards.

To read the Princeton University Annual Security and Fire Safety Report click here.

Position Overview

Reporting to the Director of Operations, the Communications Center Manager (CCM) serves a vital role in coordinating and directing the operations of the Department of Public Safety (DPS) Communications Center. The CCM manages all dispatch personnel, overseeing scheduling, promotions, hiring and disciplinary actions; performing all aspects of performance management for supervisory team... [full detailed overview as in text]

Responsibilities

• Emergencies (5%): Serves as the liaison between the Communications Center and incident command during emergency situations...
• Staffing Performance Management (35%): Attend meetings, manages staff, scheduling...
• Policies and Procedures (10%): Reviews policies...
• Records Management (20%): Prepares reports...
• Equipment and Technology (20%): Oversees CAD systems...
• Budget Planning (5%): Participates in budget...
• Perform additional duties as assigned (5%)

Qualifications

• A minimum of a bachelor's degree... or equivalent experience.
• Exemplary communication skills...
• Emergency Medical Dispatch Certified (EMD)...
• Knowledge of: principles of leadership...
• Ability to: work independently...

Physical Requirements

• Able to remain seated for extended periods...

Princeton University is an Equal Opportunity Employer...

Standard Weekly Hours: 36.25
Eligible for Overtime: No
Benefits Eligible: Yes
Probationary Period: 180 days
Essential Services Personnel: Yes
Valid Drivers License Required: Yes
Experience Level: Mid-Senior Level
Salary Range: $100,000 to $113,000