Communications/Service Officer

Job Summary

This position is skilled emergency service work that involves receiving emergency and non-emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other personnel action and maintaining close contact with responders to monitor and record the response and needed support requirements.

Responsibilities

The responsibilities include, but are not limited to:

• Responsible for receiving and responding properly to emergency and non-emergency calls from patrol officers, other law enforcement agencies, the general public and ASU faculty/staff and students.
• Responsible for entering, viewing and retrieving vital information from the Police computer-aided dispatch (CAD) system, NCIC/GCIC system, Banner and other systems/programs.
• Responsible for the following of proper policies and procedures when handling emergency and non-emergency calls.
• Check areas for unsecured buildings and offices; if found unlocked, area is then secured by public safety officer; a report is filled concerning this incident. In secured areas, verify identification before admitting personnel. Check alarmed experiment areas, notify personnel in charge of any unusual circumstances.
• Perform all other related duties incidental to the work described herein.

Required Qualifications

Educational Requirements
High School Diploma, GED or equivalent from a recognized state or federal accredited organization.

Preferred Qualifications

Preferred Educational Qualifications
Knowledge of Federal Communication's Rules and Regulations
GA Post Certification

Knowledge, Skills, & Abilities

ABILITIES
Ability to maintain confidentiality
Excellent interpersonal, verbal, and written communication skills
Proficient in Microsoft Office and other computer software/databases
Working knowledge of the current Augusta University policies and procedures
Working knowledge of Georgia laws, regulations, and procedures concerning law enforcement dispatching

Shift/Salary/Benefits

Shift: Days/M-F
Pay Band: 4
Salary: Minimum $17.02/hour - $17.26/hour
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 4/20/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.