Community Counselling Service Manager

University of East London

Neighbourhood Health Hub (NHH)

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About Us

The Neighbourhood Health Hub (NHH) launched at UEL in October 2025 on the Stratford Water Lane campus of the University. The Hub aims to offer much-needed health and wellbeing services to our local community, and to provide placements and other practice-based learning opportunities to our students, as well as research opportunities for students and staff.

About the Job

The Community Counselling Service (CCS) is a core part of the NHH. The Service aims to offer affordable counselling, on a self-declared means-tested basis, to members of our local community, provided by our student counsellors. With relevant ethics approval, the Service will also support the research of the student counsellors and staff.

As a key member of the NHH team, you will play a central role in establishing the CCS, and ensuring that counselling is delivered safely, ethically and effectively. You will be the lead contact for the management and supervision of student counsellors. 

Your role will include responsibility for safeguarding and managing risk for all CCS therapeutic services. You will oversee the assessment and allocation of clients to counsellors, be responsible for the recruitment and induction of student counsellors, and be the point of contact for any external training providers and supervisors. 

About You

You will lead on the continual development of the services offered to clients of the CCS. You will hold a recognised counselling qualification and be a member of the BACP. You will have experience of assessing clients as suitable for counselling, and of offering support to counselors, with particular reference to the needs of student counsellors. You will have a strong personal commitment to equality and an understanding of what this means in practice, and an ability to respond effectively to sensitive situations when working with vulnerable individuals. You will be willing to respond flexibly and reliably to complex workloads and prioritise conflicting demands, as well as to work autonomously and be self-directed.

Benefits Package

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we are always open to consider flexible working arrangements. We have a subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity, and Inclusivity achievements, as members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and committed to success, we want you to apply today!

Further Details

Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

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