Job Description The Community Practice (CPRAC) Service at the Veterinary Teaching Hospital (VTH) provides high-quality primary veterinary care to clients within a 35-mile radius of the veterinary school while providing clinical-year veterinary students with valuable opportunities to participate in a primary care veterinary practice setting. The Community Practice Service Liaison serves as the service’s primary point of contact and is responsible for providing exceptional customer service to
clients, referring veterinarians, faculty, staff, and students. Key responsibilities include answering and triaging telephone calls, monitoring and responding to emails, scheduling appointments, facilitating communication between clients and the veterinary care team, addressing client concerns, and ensuring a positive client experience from initial contact through follow-up. The successful candidate will be an integral member of the Community Practice team and contribute to the service’s mission of providing excellent primary care while supporting the education of student doctors. The ideal candidate will enjoy developing and maintaining relationships with long-term clients, demonstrate excellent communication and interpersonal skills, be comfortable working with computers and electronic medical records, and possess strong problem-solving, organization, prioritization, and customer service skills. The candidate must be able to thrive in a fast-paced environment while working collaboratively with a diverse team of veterinary professionals, students, and clients. In addition to a rewarding career within the Community Practice service, Virginia Tech employees can expect: • Minimum starting salary of $36,501 • State retirement plan with pension option • Excellent medical, dental, vision, and life insurance • TimelyCare, a virtual health service available to Virginia Tech employees at no cost, including health coaching, counseling, and wellness programs such as yoga, mindfulness, and nutrition support • Paid vacation, sick leave, and holidays • Eight weeks of paid parental leave • Annual clothing allowance • Tuition support of up to 12 credit hours per year • PerkSpot, offering exclusive Virginia Tech discounts on flights, car rentals, vacation getaways, concerts, sporting events, restaurants, bicycles, instruments, clothing, and more Required Qualifications Previous experience working in a customer service role • Excellent communication and interpersonal skills, both in person and over the telephone • Strong organizational skills and demonstrated ability to prioritize tasks and meet deadlines • Strong computer skills, including experience with Microsoft Office Suite • Experience scanning, uploading, organizing, and managing documents • Strong problem-solving and critical-thinking skills Preferred Qualifications Previous experience working in a medical or veterinary clinic • Previous experience using an electronic medical record (EMR) system • Experience working in a customer-facing healthcare or veterinary environment • Working knowledge of medical terminology Pay Band 3; Salary Overtime Status Non-Exempt: Eligible for overtime Appointment Type Restricted Salary Information starting at $36,501.00, commensurate with experience Hours per week 40+ Review Date 10/09/2026 Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes . A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Danielle Jaszewski at dacarpen@vt.edu during regular business hours at least 10 business days prior to the event.
