Complaints, Appeals and Compliance Officer - FTC 24 Months

University of West London - Directorate

Location: London

Salary: £38,311 to £43,767 per annum

Hours: Full Time

Contract Type: Fixed-Term/Contract

Placed On: 19th August 2025

Closes: 12th September 2025

Job Ref: DIR092

The University of West London (UWL) is ranked the best modern university (non-specialist) in London in the Complete University Guide 2025. We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.

The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. University status awarded in or after 1992

The Complaints and Compliance Team is a small, supportive team responsible for managing student complaints, appeals, and disciplinary processes, as well as Freedom of Information and Subject Access requests. We ensure the University meets its regulatory obligations in these areas.

We are seeking a flexible and motivated individual to provide high-quality administrative support to the Senior Complaints & Compliance Officer. This includes handling student complaints and appeals, processing data requests under GDPR, maintaining records and trackers, and supporting formal meetings and hearings through preparation and minute-taking.

Strong IT skills, a methodical approach, and attention to detail are essential. You must have experience in handling student complaints or appeals and in maintaining accurate records. Excellent communication skills and the ability to work confidently with both staff and students are key.

Please note, this role is not open to current UWL students. This is a full-time, campus-based role. Previous applicants need not apply. Interviews will be held on Tuesday 23rd September 2025

Further Details: JD - Complaints, Appeals and Compliance Officer