Computer Support Tech- Temp

Job Description

The University of Alabama at Birmingham (UAB) Temp Services is seeking a Computer Support Tech position (Help Desk Analyst)

Job Specific Duties

• Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network.
• Monitoring help desk phones, e-mails, and other electronic problem reporting mechanisms.
• Makes sure they are responding appropriately in a precise and timely manner.
• Implements and installs new computer solutions and contributes to logistical solutions for unit needs.
• Utilizes Problem Management database to register problems and record most effective solutions.
• Contributes to departmental training with other staff and supervisor.
• Able to effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system and perform other duties as assigned.

Schedule: Monday - Friday 8am-5p

Location: Avondale

Hourly Rate: $18.00

Qualifications

Minimum Requirements: Associate's degree in Information Systems or a related field and two years of related experience. Work experience may substitute for education requirements.