"CONFLICT MANAGEMENT SPECIALIST"

Position Summary

Rutgers, The State University of New Jersey is seeking a Conflict Management Specialist for Employee Partners of Conflict Transformation (EmPact) within the Office of Workplace Culture.

Among the key duties of the position are the following:

Cross-Campus Collaboration

• Represents EmPaCT as a key contributor and thought leader across several institutional initiatives and governance groups.
• Assists in ensuring that EmPaCT's services are integrated into broader campus strategies for inclusive excellence and workforce resilience.

Program Implementation

• Provides a respectful and safe place for employees to discuss issues and concerns while creating and maintaining a positive workplace culture.
• Provides quick, effective, and responsive conflict management through varied techniques, including but not limited to mediation, facilitated conversations, and informal dispute resolution.
• Coaches supervisors on correcting inappropriate conduct and provides guidance on having difficult conversations.
• Explains relevant University policies and processes, and makes referrals to appropriate offices.
• Triages casework, identifies potential solutions to address different case types, and acts appropriately using guidelines and Policies.
• Contributes to the development and continuous improvement of EmPaCT's core services and resources, including standard workshops such as Non-Violent Communication and Difficult Conversations, which are available to all faculty and staff.

Data-Driven Innovation & Operational Excellence

• Works in EmPaCT's case management operations, including the development and utilization of the OneSource system to monitor case trends, assess organizational needs, and evaluate program effectiveness.
• Leverages data and stakeholder feedback to identify patterns, generate insights, and inform strategic planning and resource allocation.

Project Leadership & Institutional Impact

• Contributes to high-impact institutional initiatives and special projects aligned with the University's strategic goals for talent development, community well-being, and organizational effectiveness.
• Demonstrates agility in responding to emerging needs and provides leadership on mission-critical efforts to strengthen employee engagement and trust across the institution.

Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and/or experience.
• A minimum of 5 years' experience in conflict management/mediation.

City: New Brunswick
State: NJ
Posting Number: 26ST0144