"Continuing Medical Education Program Manager"

Overview

Within the Center for Medical Education, the Continuing Medical Education (CME) Program Manager, reporting to the Executive Director of CME, holds primary responsibility for the comprehensive coordination and administration of a portfolio of accredited educational activities. This encompasses the meticulous planning, systematic organization, and financial management of all program activities ensuring alignment with the organization’s mission and strategic objectives. The CME Program Manager will be responsible for designing, implementing, coordinating, tracking, evaluating, reporting, and providing support to Yale faculty, course directors, and planning committee members for accredited programs in their portfolio.

The CME Program Manager will stay updated on best practices in Accreditation Council for Continuing Medical Education (ACCME)/Joint Accreditation (JA) compliance, continuously seeking opportunities for program improvement and innovation in accordance with evolving regulatory standards.

The manager will collaborate with Yale School of Medicine Office of Communications, Yale Office of General Counsel, and system-wide affiliated hospitals.

This position will also support certification-related requirements by helping ensure CME activities meet national standards for physician Maintenance of Certification (MOC), including coordinating credit eligibility, tracking completions, and submitting required data.

Required Skills and Abilities

• Demonstrated expertise in project management, encompassing the comprehensive monitoring of timelines and project progress from initial conception through post-conference completion, with a strong emphasis on adhering to compliance standards and regulatory requirements.
• Demonstrated attention to detail and outstanding self-initiative, personal accountability, and follow through. Ability to complete tasks with minimal guidance. Strong organizational, multitasking, and time management skills.
• Excellent interpersonal and customer-facing skills in working with managers and business unit leaders; consummate team player. Ability to work effectively and collaboratively in diverse teams. Excellent written and verbal communication skills.
• Evidence of strong organizational and analytical skills. Ability to prioritize workload and multi-task effectively while considering future organizational requirements. Proficient in orchestrating CME programs from ideation to execution, overseeing every stage for seamless implementation and successful outcomes. Including but not limited to agenda planning, faculty selection and management, on-site course management, committee management, conflict of interest mitigation, registrations, evaluation, data management, timeline management, budgeting, and financial management. Experience conducting educational assessments and integrating participant feedback into planning of future sessions.

Preferred Skills and Abilities

• BA/BS in business, education, organization communication, or related. Masters in education, instructional design, organizational development, or related.
• Proficiency in data analysis and learning management systems/database management.
• Knowledge of ACCME accreditation criteria.
• Familiarity with budgeting principles and financial management.

Principal Responsibilities

1. Oversees the advancement and growth of the program. Gives direction and leadership supporting the philosophy, mission, strategy, and annual goals and objectives. Assumes primary accountability for disseminating and publishing all program information to create public awareness and support of the program.
2. Works closely with leadership, internal and external colleagues, and community residents to further develop and implement strategic plans.
3. Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program. Develops the metrics to identify and measure the success of the program. Responsible for measurements of grant success and related evaluation.
4. Assists in identifying and evaluating potential future funding sources, and contributes to the submission of grants and contracts supporting the program, including the annual submission and writing of all content areas and budgetary sections of grant applications. Develops and manages the program’s operating budget.
5. Develops the administrative infrastructure of the program. Manages human resource and administrative functions of the program, including staffing and hiring, supervision, performance development, counseling and discipline, if warranted. Oversees and manages information systems, facilities, and space needs.
6. Investigates, identifies, implements, and oversees the maintenance of systems to gather, track, and report information to support the initiatives of the program. Tracks all program activities and regularly informs leadership of progress on each initiative. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives.
7. Initiates, designs, and manages the compilation of program communications; identifying outreach potential, and promoting philanthropic and collaborative support of the program. Contributes to the development and assists in the management of content on the program’s website and monitors all changes and additions to the editorial content.
8. Performs other duties as assigned.

Required Education and Experience

Minimum requirement of Bachelor’s Degree in a related field and four years of related experience or an equivalent combination of education and experience.