"Continuous Improvement Manager"

Job Description:

• Information Technology Services (ITS)
• Full-time, permanent position
• Base salary will be in the range $115,645 - $129,654 + 17% Superannuation (HEW Level 8)
• Based at our St Lucia location

About This Opportunity

The Continuous Improvement Manager plays a key role in driving service excellence and operational efficiency within the Enterprise Applications group. Working closely with the Associate Director, Enterprise Applications and cross-functional stakeholders, this role leads initiatives that optimise systems, processes, and culture through data-driven insights and innovative practices. You’ll be part of a collaborative and forward-thinking environment focused on delivering measurable, sustainable improvements aligned with the University’s strategic goals.

Key responsibilities will include:

• Designing and implementing continuous improvement initiatives that enhance service delivery, efficiency, and operational outcomes.
• Using data analysis, market research, emerging technologies and best practice insights to identify improvement opportunities and develop implementation plans.
• Delivering and maintaining a continuous improvement roadmap and performance reporting framework.
• Driving a culture of continuous improvement through coaching, mentoring, and stakeholder engagement across IT teams.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.15 a day)
• Salary packaging options

About You

You’re a strategic thinker with a passion for process optimisation, stakeholder collaboration, and measurable impact. With your strong analytical mindset and ability to turn insights into action, you’ll help shape the future of enterprise service delivery at the University.

You will bring:

• Postgraduate qualifications in IT, business, or a related field—or extensive relevant experience.
• Proven experience delivering measurable efficiency and service gains in complex or fast-paced environments.
• Analytical and problem-solving skills with a structured, outcome-focused approach.
• Strong understanding of Agile development and/or LEAN principles and continuous improvement methodologies.
• Excellent communication and stakeholder management skills, with the ability to influence and present effectively.
• Broad knowledge of information technology and experience working in large ERP environments.
• Demonstrated expertise in project management, including large-scale initiatives.
• Highly desirable: Experience in the Higher Education sector and/or Certified Scrum Product Owner accreditation.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, etc.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Suzanna Wong, Associate Director, Enterprise Applications at s.wong7@uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Sunday 23 November 2025 at 11.00pm AEST (R-56802).