"Coordinator, College Information and Customer Relations"

Job Description Summary:

The Coordinator of College Information and Customer Relations oversees the College Information Center to ensure excellent customer service and accurate information for students and the public. This role includes supervising College Information Center, managing schedules, training, evaluations, and leading customer service initiatives. The coordinator also handles technical services, monitors and recommends process improvements, coordinates with marketing on communications, and participates in meetings, committees, and professional development. The position requires strong knowledge of institutional policies, academic programs, and registration systems, as well as confidentiality and independence. Serving as a liaison within Student Services, the coordinator supports division goals and reports to the Associate Vice President – Student Onboarding and Admissions & Deputy Title IX Coordinator for Students.

Education Required:

• Bachelor's degree from an institutionally accredited college/university

Education Preferred:

• A bachelor's degree in Business Administration, Computer Information Systems, Education, Psychology, Social Work, or Sociology from a regionally-accredited post-secondary institution

Experience Required:

• A minimum of two years of experience in a high-volume call center environment

Experience Preferred:

• Two to five years of experience in a high-volume call center environment in a supervisory role
• One year of previous supervisory experience