Coordinator, Financial Aid

Job Details

Title: Coordinator, Financial Aid

Department: DT Financial Aid

Campus Location: Trinity River Campus

Employee Classification: APT - Administrative

Position Type: FT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $62,600; Commensurate with education and experience

Work Hours: Monday - Friday: 8:00am - 5:00pm
Summer Hours: 7:30am - 6:00pm
Occasional Saturdays

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: At this time, this opportunity is only open to internal TCC Employees

Job Summary

This position coordinates and administers financial aid for students enrolled at Tarrant County College’s (TCC) Connect campus. This role ensures compliance with Federal, State, and institutional financial aid regulations while advising students on financial aid programs, eligibility, and processes, and providing guidance and resolution support for complex financial aid situations.

Primary Duties and Responsibilities

Essential Performance Requirements

• Serves as liaison for students, faculty, and staff at Connect, Trinity River, and Trinity River Campus East (TRCE) regarding financial aid programs, processes, and services
• Promotes financial aid awareness and participation through outreach initiatives, workshops, informational sessions, and presentations
• Collaborates with the Student Financial Aid office to support TCC Connect online financial aid operations, international financial aid reporting, which includes enrollment, awarding, and disbursement reporting, and reviews and processes required student documentation
• Conducts elevated reviews of unique financial aid circumstances in accordance with Federal regulations and institutional guidelines
• Reviews, evaluates, and monitors Satisfactory Academic Progress (SAP) appeals to ensure compliance with Federal and institutional requirements
• Serves as the primary point of contact for financial aid communications through email, chat, and phone, providing guidance on financial aid policies, procedures, and student concerns

Service Excellence

• Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the supervision of the assigned department leader

*Performs Other Related Tasks as Required

Required Minimum Qualifications

• Bachelor’s degree and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience

Preferred Qualifications

• Master’s degree
• At least one (1) year’s professional working experience using Ellucian Colleague enterprise resource planning (ERP) platform
• At least one (1) year’s professional working experience within student development programs
• At least one (1) year’s professional working experience within a multi-campus higher education environment
• At least one (1) year’s professional working experience with eLearning (online education) and dual credit students
• National Association of Student Financial Aid Administrators (NASFAA) earned credentials or NASFAA Financial Aid Administrator Certification (FAAC)