Develop, implement, and assess educational programming that
promotes academic success, leadership development, wellness,
inclusion, career readiness, civic engagement, and personal
development.
Create intentional learning experiences that align with
departmental learning outcomes and student development
theory.
Coordinate campus-wide residential programming initiatives and
signature residential traditions.
Lead departmental outreach initiatives that increase student
engagement, sense of belonging, persistence, and retention.
Coordinate and expand Living-Learning Communities in
collaboration with Academic Affairs and campus partners.
Develop academic success initiatives including faculty
engagement opportunities, study programs, academic recognition
programs, and learning support initiatives.
Collaborate with faculty, student affairs professionals, and
community partners to deliver educational opportunities for
residential students.
Develop assessment tools to evaluate student learning,
engagement, and program effectiveness.
Assist with departmental marketing and communication efforts
that promote residential engagement opportunities.
Coordinate welcome initiatives and community-building
experiences throughout the academic year.
Student Leadership Development & Residential Organizations
(25%)
- Advise the Residence Hall Association (RHA).
- Advise the Residential Leader Council (RLC).
- Advise the Graduate Housing Staff Council.
- Coordinate leadership development initiatives for Residential
Leaders and graduate student staff.
- Develop and facilitate Residential Leader training programs,
in-service sessions, and continuing education opportunities.
- Assist with department-wide student staff recruitment,
selection, onboarding, and leadership development.
- Coordinate the Residential Leader Capstone Project and
leadership competency initiatives.
- Develop leadership curriculum designed to enhance
communication, conflict management, inclusion, customer service,
and community development.
- Review monthly reports submitted by Residential Leaders and
Residence Directors to identify trends, concerns, accomplishments,
and opportunities for improvement.
- Coordinate recognition programs celebrating student leadership,
programming excellence, and community impact.
- Assist with planning departmental retreats, staff appreciation
initiatives, and leadership conferences.
Residential Operations & Student Services (20%)
- Administer and oversee the university-wide residential
visitation process, including policy implementation, compliance,
communication, and assessment.
- Coordinate the Housing & Residence Life Work-Study Program,
including recruitment, onboarding, scheduling, training, and
supervision.
- Connect residential students with campus resources that support
academic success, wellness, financial stability, mental health, and
basic needs.
- Coordinate departmental outreach efforts related to student
success and residential support services.
- Assist Residence Directors with student case management and
follow-up for students of concern as appropriate.
- Prepare reports and analyze participation, engagement, and
student success data to support departmental assessment and
continuous improvement.
- Serve on departmental, divisional, and university
committees.
- Participate in emergency response, crisis management, and
on-call responsibilities as assigned.
- Represent Housing & Residence Life during admissions
events, orientation, Open House, Spartan Preview, recruitment
activities, and university outreach programs.
- Support departmental opening, closing, transition, and Move-In
operations.
- Perform other duties as assigned.
Housing Assignments & Occupancy Support (10%)
- Assist with annual housing room selection processes, including
student outreach, communication, education, and customer
service.
- Support housing assignment outreach campaigns and communication
initiatives during peak assignment periods.
- Assist with housing assignments for designated special
populations, including Living-Learning Communities, approved
cohorts, scholars, athletes, and other university-sponsored
groups.
- Coordinate disability-related housing accommodation requests in
partnership with Accessibility Services while ensuring compliance
with university policies and applicable regulations.
- Assist with emergency housing placements and temporary housing
assignments as needed.
- Support residence hall opening, closing, transition, and
occupancy management initiatives.
- Maintain confidential student records and documentation related
to housing assignments and accessibility accommodations.
- Serve as a resource for students and families regarding housing
assignment processes, timelines, and residential policies.
Assessment, Administrative Support & Continuous Improvement
(10%)
- Prepare assessment reports related to residential programming,
leadership initiatives, student engagement, and learning
outcomes.
- Analyze residential engagement data and recommend strategies to
improve student success and retention.
- Develop annual reports demonstrating the effectiveness of
residential education initiatives.
- Assist with departmental strategic planning, accreditation
efforts, and assessment projects.
- Maintain accurate records and documentation in university
information systems.
- Support departmental technology initiatives utilizing StarRez,
THD, Maxient, Colleague, TMA, and other university software.
- Identify opportunities to improve departmental processes,
customer service, and operational efficiency.
Required Knowledge, Skills & Abilities
The successful candidate must demonstrate:
- Knowledge of Housing and Residence Life operations and
residential education.
- Strong understanding of student development theory, residential
curriculum models, and learning-centered communities.
- Knowledge of educational programming, student engagement
strategies, and leadership development.
- Knowledge of Living-Learning Communities and high-impact
educational practices.
- Knowledge of disability-related housing accommodations and
residential policies.
- Ability to develop, implement, and assess educational
programming and student learning outcomes.
- Ability to advise student organizations and mentor student
leaders.
- Strong presentation, facilitation, and public speaking
skills.
- Excellent customer service, interpersonal communication, and
conflict resolution skills.
- Strong organizational, analytical, and project management
abilities.
- Ability to establish collaborative partnerships with faculty,
staff, and campus stakeholders.
- Ability to interpret university policies and exercise sound
independent judgment.
- Ability to maintain confidential student information.
- Ability to manage multiple priorities in a fast-paced
environment.
- Proficiency with Microsoft Office Suite and higher education
technology systems.
Minimum Qualifications
Required
- Bachelor's degree in Higher Education, Student Affairs,
Educational Leadership, Counseling, Business Administration, Public
Administration, or a closely related field.
- Two (2) to three (3) years of full-time professional, live-in
experience as a Residence Hall Director, Community Director, Area
Coordinator, or equivalent Housing & Residence Life
professional at an accredited college or university.
- Demonstrated experience implementing student development theory
within a residential environment.
- Experience developing and implementing educational programming
and student engagement initiatives.
- Experience advising student organizations, leadership groups,
or student governing bodies.
- Experience planning and facilitating leadership development
opportunities for student staff.
- Experience collaborating with faculty and campus
partners.
- Experience supporting housing operations, room selection, or
residential services.
- Experience coordinating or supporting disability-related
housing accommodations or student support services.
- Experience utilizing housing management software (StarRez, THD,
or similar systems).
- Demonstrated ability to interpret university policies and
exercise independent judgment.
- Excellent written, verbal, interpersonal, and customer service
skills.
Preferred Qualifications
- Master's degree in Higher Education, Student Affairs
Administration, Educational Leadership, Counseling, or a related
discipline.
- Experience working at an HBCU or serving diverse student
populations.
- Experience implementing a Residential Curriculum model.
- Experience coordinating Living-Learning Communities.
- Experience advising Residence Hall Association (RHA), National
Residence Hall Honorary (NRHH), or similar student
organizations.
- Experience supervising graduate assistants, student employees,
or paraprofessional staff.
- Experience developing student leadership curricula and training
programs.
- Experience facilitating department-wide student staff
training.
- Experience conducting assessment and learning outcome
evaluation.
- Experience with crisis response and emergency management.
- Knowledge of FERPA, ADA, Title IX, Clery Act, and higher
education compliance standards.
- Experience using StarRez, THD, Colleague, Maxient, TMA, or
comparable higher education software systems.
Physical & Work Environment
This position is primarily performed in an office setting with
frequent interaction with students, faculty, staff, families, and
campus partners. Evening and weekend work is required during major
departmental operations including student staff training, Move-In,
Move-Out, opening, closing, orientation, leadership development
programs, residential programming, recruitment events, and
emergency response. The position requires flexibility, exceptional
organizational skills, and the ability to effectively manage
multiple priorities while maintaining outstanding customer service
and professionalism.
Salary Range: $47,000 - $55,000
Special Instructions:
You will be provided with confirmation of receipt when your
application and/or résumé is submitted successfully. Please refer
to “Your Application” in your account to check the status of your
application for this position.
Candidates may show interest by submitting via online, the
following:
1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Completed Application via Workday
4. Transcripts of highest degree conferred (unofficial transcripts
accepted, however, official transcripts are required of finalist)
(via transcripts).
5. Names and contact information for three job references (include
with resume).
Application and/or résumé for this position must be submitted
electronically by 11:59 p.m. on the closing date through the
Workday Human Capital Management System (HCM). Mailed, emailed,
faxed, or hand delivered applications and/or résumés will not be
accepted. Applicants who possess an Interagency Placement Screening
Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as
issued under the Department of Human Resources Management (DHRM)
Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must
attach these forms when submitting their state application and/or
résumé. The decision to interview an applicant is based solely on
the information received for this position from either the
electronic application and/or résumé. RMS provides a confirmation
of receipt when your application and/or résumé is submitted
successfully. Please refer to “Your Application” in your RMS
account to check the status of your application for this
position.
Norfolk State University conducts background checks on all
candidates identified as a finalist for employment consideration.
The type of background check(s) performed are dependent upon the
type of position for which you have been identified as a finalist
and may include criminal history, including sexual offender
registry checks, reference checks, degree validation, DMV (driving)
records, license verification, and credit report reviews. The
results of background checks are made available to University
employing officials. As a finalist, you will be required to sign an
Authorization to Release form. Norfolk State University utilizes
Form I-9 and E-verify in the verification of eligibility for
employment. Applicants must be authorized to work in the U.S.
without employer sponsorship.
Contact Information:
Name: Office of Human Resources
Phone: 757-823-8160
Email: NO EMAILED DOCUMENTS ACCEPTED
In support of the Commonwealth’s commitment to inclusion, we are
encouraging individuals with disabilities to apply through the
Commonwealth Alternative Hiring Process. To be considered for this
opportunity, applicants will need to provide their Certificate of
Disability (COD) provided by a Vocational Rehabilitation Counselor
within the Department for Aging & Rehabilitative Services
(DARS), or the Department for the Blind & Vision Impaired
(DBVI). Veterans are encouraged to answer Veteran status questions
and submit their disability documentation, if applicable, to
DARS/DBVI to get their Certificate of Disability. If you need to
get a Certificate of Disability, use this link:
Career Pathways for Individuals with Disabilities, or call DARS
at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to
recruiting, supporting, and maintaining a competent and diverse
work force.
Equal Opportunity Employer
Contact Pathways
