"Coordinator II"

Job Details

Posting Details

Position Information

Working Title
Coordinator II

Department
Student Financial Assistance

Compensation Title
Coordinator

Position Number
30024077

Position Status
Regular

Work Schedule
M-F 8:15-4:30 – some evenings and weekends as needed throughout the year.

Hours per Week
37.5 hours, additional hours as needed throughout the year

Months per Year
12

Purpose of Position

The Coordinator in the Office of Student Financial Assistance helps students and families navigate federal, state, and institutional aid. This role guides applicants through the aid process, supports the timely delivery of awards, and works closely with campus partners to resolve issues and keep the student experience moving smoothly.

The position also presents financial aid information to groups of all sizes and stays alert to emerging student needs. It blends one-on-one support, clear communication, and proactive problem-solving to strengthen the overall experience for students and families.

Primary Responsibilities

• Take charge of an assigned area of specialty, providing leadership and overseeing program management responsibilities. Area of specialization assignments may include acting as the lead point of contact for KHEAA state grant programs, ensuring effective communication with KHEAA staff, meeting state deadlines, and managing the review and processing of aid applications.
• Deliver exceptional student service through various channels, including in-person interactions, telephone conversations, and email correspondence.
• Support all students, both face-to-face and online, maintaining a high standard of service aligned with the institution’s commitment to exceptional student experiences.
• Assist the Associate Director of Compliance and the Accountant for Reconciliation by actively contributing to assigned tasks, with a proactive and detail-oriented approach to tasks, fostering a seamless workflow within the financial aid department
• Interpret and adhere to federal, state, and institutional financial aid rules and regulations, stay informed about updates and changes in regulations to uphold the integrity of financial aid processes.
• Present financial aid information to small and large groups at on and off-campus events.
• Supports recruitment initiatives by dynamically engaging with audiences, contributing to the success of outreach and recruitment endeavors.

Qualifications

Bachelor’s degree and at least two years of professional experience in financial aid or a closely related area. A combination of education and relevant experience may be considered.

• Strong attention to detail and accuracy, with a solid grasp of internal controls
• Works independently and stays on track under tight, fixed deadlines
• Enters and manages data quickly and accurately
• Highly organized with sharp time-management and interpersonal skills
• Able to juggle multiple tasks and requests without losing the thread
• Communicates clearly in writing and in conversation
• Maintains confidentiality and handles sensitive information with care

Any candidate who is offered this position is required to undergo a pre-employment criminal background check as mandated by state law.

Minimum Education
Bachelor's Degree

Preferred Education
Bachelor's Degree

Minimum Experience
2 years

Salary
$37,128 minimum/annually

Pay Grade
S68

Posting Detail Information

Requisition Number
2025S2304

Job Open Date
12/16/2025

Job Close Date

Quick Link
https://jobs.nku.edu/postings/15312

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. References