"Coordinator Library Service Delivery"

Job Description:

UNIVERSITY OF OTAGO LIBRARY
TE PĀTAKA MĀTAURAKA O ŌTĀKOU WHAKAIHU WAKA

Are you passionate about high‑quality library service delivery, solving operational challenges, and creating exceptional experiences for students, staff, and visitors?

The role/Te mahi

The University Library is seeking a Coordinator Library Service Delivery to join our Engagement Team.

In this dynamic, customer‑focused role, you will coordinate day‑to‑day frontline library services across Robertson, Science, Law, Central, and Health Sciences Libraries - ensuring consistent,high‑quality experiences aligned with the Library’s Customer Experience Principles.

You will guide and support Library Engagement Assistants and Student Ambassadors, help manage service point workflows, oversee daily operations, coordinate roster planning, and play a key role in optimising processes and ensuring welcoming, inclusive library spaces.

This role is ideal for someone with excellent organisational skills, a passion for customer experience, and a collaborative mindset.

Your skills and experience/Kā pūkeka me kā wheako

If you're committed to delivering outstanding service and enjoy supporting teams, this role provides an exciting opportunity to contribute to a positive and responsive library environment.

What you’ll bring:

Essential
• Experience providing excellent customer service in a frontline environment.
• Experience supporting or coordinating daily operations and team workflows.
• Strong communication skills—verbal, written, online, and in‑person.
• Ability to rapidly learn systems, software, and procedures.
• Proven ability to build positive working relationships.
• Proficiency with Microsoft Office and confidence using technology in customer‑facing contexts.
• Strong organisational skills with excellent time‑management and record‑keeping.
• Understanding of cultural diversity and its importance within a library environment.
• A commitment to delivering exceptional customer experiences.

Preferred
• Experience supporting or leading service improvement or UX activities.
• Experience in the tertiary sector.
• Familiarity with library management systems.
• Comfort using te reo Māori in professional settings.

About our team/Mō te tīma

Ōtākou Whakaihu Waka — The University of Otago Library provides high‑quality information resources and services, recognising the diversity and needs of all stakeholders. Our team strives to be responsive and innovative in our service delivery and to be a vital contributor to the academic life of the University.

Further details/Pūroko

This is a permanent, full‑time (37.5 hours per week) position based in Ōtepoti, Dunedin

Periodic weekend on‑call coverage may be required. On‑call responsibilities consist solely of being reachable for urgent matters and coordinating responses from home; attending the workplace is not expected. All on‑call work is compensated according to University HR policies.

The appointment range for this role is $69,931 to $73,048, Top of Range $80,285.

You must have the right to live and work in New Zealand to apply for this position.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people, and behaviours. This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds, experiences, skills, and perspectives are valued and respected.

For further information or a confidential discussion, please contact Abbe Hyde via the contact details below.

Application/Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2600197 will close on Sunday, 15 February 2026.

Additional Information

Contact: Abbe Hyde

Position details: Job Description

Further Information: Department Website

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Location: About Dunedin