County of Los Angeles Ryan White Program Coordinator

County of Los Angeles Ryan White Program Coordinator

3/20/2025

Department Summary

Aspiring to be a community of faculty, staff, students, and patients, where a sense of belonging and respect is felt by all, is a culture that’s deeply ingrained into our daily actions. Encouraging an environment of engagement and productive dialogue helps to foster our core values of compassion, tolerance, and mutual respect.

Position Summary

This position reports to the Program Director (Dr. Fariba Younai) of the Human Immunodeficiency Virus (HIV)/Acquired Immune Deficiency Syndrome (AIDS) Oral Health Care (Dental) Services Contracts with the County of Los Angeles (the Ryan White Contracts for General Dentistry and Specialty Dental Services). Patients treated under the Ryan White Contracts are HIV-positive or live with AIDS and require assistance at the individual level with respect to navigating through the dental care system at UCLA.

The position is responsible for direct supervision of the program staff (two administrative specialists); recruitment and outreach to patients in need of general and specialty oral health services; care coordination for specialty oral health services; referral for primary medical and specialty medical care and psychosocial services as necessary; development and execution of quality management/assurance program; reporting on the Program's activities including but not limited to patient care outcomes and predoctoral and graduate students' educational progress.

These activities are related to the relationships established outside of UCLA School of Dentistry (SOD) and internally within different departments at SOD. Externally, the position will be responsible for:

• Acting as the point of contact and liaison between the UCLA School of Dentistry ("SOD") and the Los Angeles County Division of HIV and STD Programs ("DHSP") for all communications related to the execution of the service contracts and the quality management programs described in the Ryan White Contract.
• Serving as the point of contact for communications between SOD and facilities that provide medical, psychosocial, and wrap-around services.
• Making site visits to providers of medical services to Ryan White patients for the purposes of explaining and marketing SOD's dental services.

Internally, the position will be responsible for:

• Overseeing all administrative tasks performed by the Program staff related to the provision of dental care to patients under the Ryan White contracts, including but not limited to tracking and monitoring patients' general dental treatment and navigating specialty referrals.
• Providing administrative assistance to the contract director and her/his designees, including but not limited to accessing and analyzing patient care data and generating reports; working with the SOD Office of Finance and the CFO to allocate treatment resources to patients; coordinating all audits related to the Ryan White Contracts for General Dentistry and Specialty Dental Services.
• Obtaining data from Case Watch (the software used by DHSP) for registering patients and checking their eligibility.
• Operating the patient care software currently used by SOD (AxiUm) and any other dental software that SOD may utilize in the future to obtain patient treatment outcomes.
• Verifying the transfer of information from Case Watch into AxiUm or any other dental software that may be utilized by the SOD and vice-versa.
• Providing assistance as needed to the various SOD billing offices for accounts covered by the Ryan White Contract.
• Maintaining a collaborative relationship with other clinics in the school that will provide specialty and other services to the Ryan White contract patients, including but not limited to communicating with such clinics.
• Interacting directly with the Ryan White patients to provide them with basic information, program updates, and answer questions related to scheduling general dental services and specialty referrals, treatment sequencing, patient grievances, cost of care, and billing issues.

Salary & Compensation

UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Minimum of four years of experience in working with underserved populations living with HIV/AIDS and a thorough appreciation for related challenges. (Preferred)
• Experience working in a clinical dental setting or familiarity with clinical dental operations. (Preferred)
• Prior work experience in dental and public health arenas. (Preferred)
• Ability to work independently and as a productive team member in varied activities and projects. Manage the Program's staff and make decisions on handling patient care issues, including non-routine matters. (Required)
• Strong interpersonal skills and ability to maintain a positive attitude and cooperative working relationship with others at all times. Persistence in a professional, courteous, and tactful manner as required. (Required)
• Demonstrated effective written and oral communication skills. Experience writing reports, summarizing research and/or project performance, and preparing and presenting Excel spreadsheets, graphs, PowerPoint presentations, etc. (Required)
• Demonstrated capacity to build relationships and effective collaborations with diverse community organizations including medical facilities and agencies that provide psychosocial case management and HIV Care Coordination, mental health, and substance abuse. (Required)
• Knowledge and understanding of systems and public and private sector organizations serving patients with dental needs who are underserved and disadvantaged. (Required)
• Proficiency in Microsoft Office Suite: MS Word, Excel, PowerPoint, and Outlook and web access technology. (Required)
• Aptitude for information, technology, and computer-oriented tasks. (Required)
• Record of consistent and dependable performance as a supervisor and in delivering work in a very busy and challenging work environment. Willing to work outside regular hours when occasionally required for project activities. (Required)
• Demonstrated knowledge of UCLA contracts and grants policies and procedures and the contracting process. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree in a related area (Required)
• Master's Degree or equivalent professional experience (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.
• CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse."

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=40087464

Apply

Campus Requisition #: 7111

UC Payroll Title: AMBUL CARE ADMSTN SUPV 1

Department: DENTISTRY

Appointment Type: 2 - Staff: Career

Full Salary Range: USD $68,800.00/Yr. - USD $141,000.00/Yr.

Onsite | Remote | Hybrid Type: Fully Onsite

Department Location: 760 Westwood Plaza Dentistry, School of

Full or Part Time: Full Time