"Course Advisor"

Position Details

• Fixed Term (2 years) Full-Time
• Higher Education Officer 4 | $74,393 - $80,234 p.a.
• Location: Bedford Park / Kaurna Country
• View Position Description

If you want to be part of a team that has big ambitions and is responsible for developing and implementing customer experience strategies and initiatives within a University setting, please read on!

About the Role

The Course Advisor supports prospective and current domestic students seeking course transfers, providing accurate advice across all service channels. Working under general supervision, the role contributes to recruitment, conversion, and reengagement activities to meet University targets. The Course Advisor also assists with entry requirements and pathways into enabling, undergraduate, and postgraduate programs through both inbound and outbound engagement.

Some of the key responsibilities of the Course Advisor position include:

• Providing a customer-centred response service for all inbound and outbound interactions with prospective and current students, specifically those wishing to transfer courses. These interactions occur through the following channels:
  • Telephone (Both Inbound & Outbound)
  • Email (Case enquiries)
  • Live and social chat media channels
  • In-person Recruitment Events (such as Open days)
  • Other service channels as needed.
• Building and maintaining knowledge of the University’s course offerings for specialist queries.
• Operating in accordance with the University’s Admissions Policy and Procedures.

About You

To be successful in this role, you will be a reliable and adaptable team player who can adapt within a new and growing team. You will have great interpersonal and communication skills, allowing you to provide engaging support and create positive outcomes to enquiries. You will approach work productively and cooperatively, be a problem-solver and look to grow and improve service standards and processes within the Student Recruitment Team.

As the Course Advisor, you will also demonstrate:

• High attention to detail with a strong commitment to accuracy, confidentiality, and integrity.
• Experience in a busy front-line customer-centred service environment with demonstrated commitment to providing outstanding service to clients.
• Experience in the provision of information on courses, application processes, policies, and procedures to prospective and current students.

Marketing and Student Recruitment team

The Marketing and Student Recruitment team is evolving in 2026 with exciting new opportunities situated across our vibrant Bedford Park campus and our state-of-the-art Flinders City Campus at Festival Plaza. Fuelled by our growth ambitions we are seeking talented team members to help us provide a best-in-class customer experience to our future students.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Our commitment to wellbeing through our Thriving@Flinders initiative
• Wide range of professional development activities and services, including exclusive staff study offers
• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy

Prescribed Conditions for Employment

• A valid Nationally Coordinated Criminal History Check which is satisfactory to the University will also be required before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

How to Apply and Information

• As well as a CV, you are required to submit a Suitability Statement addressing the Key Position Capabilities of the position description.
• For more information regarding this position, please contact Daniel Kosmider.

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

03 Feb 2026

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.