"CRM Slate Manager"

CRM Slate Manager

Company:
MidAmerica Nazarene University

Job Location:
Olathe, Kansas

Category:
Network/System Administrator

Type:
Full-Time

Job Summary:

MidAmerica Nazarene University (MNU) is seeking a competent self-starter as a CRM Manager who supports the effective operation, maintenance, and user experience of MidAmerica Nazarene University’s Slate CRM admissions system. Reporting to the Senior Data Administrator, this position plays a key role in ensuring accurate data, efficient workflows, and high-quality communications that support recruitment, admissions, and student engagement. The role is hybrid, combining on-campus collaboration with remote work flexibility.

Essential Duties and Responsibilities

• Maintain and update Slate CRM forms, events, queries, rules, and communication flows.
• Monitor CRM processes to ensure accuracy, timeliness, and alignment with institutional enrollment goals.
• Provide day-to-day support for Slate users, including troubleshooting, documentation, and training.
• Assist with data imports, exports, and integration checks to ensure data integrity and consistency.
• Conduct routine data audits and quality checks to support accurate reporting and decision-making.
• Build and schedule email and text communications within Slate Deliver, ensuring brand alignment and accuracy.
• Support event management workflows, including registration forms, confirmations, reminders, and follow-up communications.
• Assist with the creation of dashboards, reports, and queries for Enrollment, Marketing, and Student Success teams.
• Participate in testing, implementation, and documentation of new CRM features and enhancements.
• Collaborate with campus partners to understand operational needs and translate them into CRM solutions.
• Maintain up-to-date documentation of CRM processes, configurations, and user guides.

Qualifications

Required Qualifications

• Experience working with Slate or another CRM platform.
• Strong attention to detail and commitment to data accuracy.
• Ability to learn technical tools quickly and troubleshoot issues effectively.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Demonstrated customer-service orientation and collaborative working style

Preferred Qualifications

• Hands-on experience with Slate tools such as Queries, Reports, Rules, Deliver, Forms, and Events.
• Familiarity with HTML, or basic SQL.
• Experience supporting admissions and enrollment operations.
• Prior experience in data management, process coordination, or CRM administration.

Work Environment and Schedule

• Hybrid work arrangement with a combination of on-campus and remote work.
• Regular interaction with Admissions, Enrollment, and Marketing teams in a collaborative environment.

Physical Requirements

• Ability to work at a computer for extended periods.

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