"Customer Experience Supervisor"

Job Description:

• Continuing, Full time opportunity
• Located at Melbourne (Bundoora) campus
• Higher Education Officer (HEO) 3
• Base salary from $65,982 plus 17% superannuation contribution

About the position

The primary purpose of this position is to work with the Customer Experience Officer (Admin), La Trobe Sport, to facilitate sales of a range of facilities and experiences delivered by La Trobe Sport and supporting outstanding customer experience across La Trobe University’s sport infrastructure.

La Trobe Sport was established to drive the implementation of the Plan for Sport at La Trobe that involves a range of activities:

• Develop teaching and learning opportunities related to sport
• Build the university research capacity related to sport
• Develop sporting partnerships that enhance teaching, learning and research
• Facilitate new and existing academic programs related to sport
• Facilitate coordination across student services and facilities management to maximise opportunities for club sport and sport partnerships with community and school sport groups
• Support the development of new infrastructure to enhance the sport and sport related programs at La Trobe
• Manage the La Trobe University sport-related partnerships and sponsorships

Skills and Experience

To be considered for this position, you will have;

• Good communication skills, including verbal, written, listening, interpreting and nonverbal skills.
• A flexible attitude to work and an ability to accommodate and adapt to change.
• Good organisational and time management skills including ability to prioritise, work independently and as part of a team and work well under pressure.
• Demonstrated knowledge and skills in using information technology applications relevant to the role.
• Capability with relevant systems, equipment, processes and procedures.
• Ability to produce accurate work with sound attention to detail.
• A positive and proactive attitude to work.
• Willingness to learn.

Special Requirements:

• The Customer Experience Supervisor may occasionally be required to work outside regular business hours depending on sport facility bookings and major events.

Please refer to the Position Description for other duties, skills and experience required for this position.

Position Description

50155824 Customer Experience Supervisor.pdf

Benefits

We offer a wide range of benefits and entitlements to staff members at La Trobe. Click HERE to find out more.

How to apply

Closing date: By 11:55pm Wednesday 4 February 2026

Position Enquiries: Ebony Spencer, Customer Experience Officer (Admin)
Email: E.Spencer@latrobe.edu.au

Recruitment Enquiries: Talent Acquisition Operations Officer, Yola El-hassanieh;
Email: Y.El-hassanieh@latrobe.edu.au

Only candidates with Full Working Rights in Australia may apply for this position.

Please submit an online application ONLY and must include the following documents:

• Cover letter addressing your suitability for the position; and
• An up to date resume

Please scroll down to apply.