CUSTOMER SERVICE ASSISTANT (CSA)

University of Exeter

Location: Exeter

Salary: From £25,528 (pro rata) on Grade B, depending on qualifications and experience.

Hours: Full Time, Part Time

Contract Type: Permanent

Placed On: 20th January 2026

Closes: 2nd February 2026

Job Ref: S08110

The starting salary will be £25,528 (pro rata) on Grade B, depending on qualifications and experience. Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable).

Finance, Infrastructure & Commercial Services (FICS)

Exciting new projects with fresh food concepts within trend-setting operations. Central campus.

Part time, term time contract. 30hrs per week, 32 weeks per year. Christmas, April, July, August off.

Option to work up to 36.5hrs per week and in different locations across campus.

Opportunity to boost hours.

Summary of the role

We are looking for highly motivated and enthusiastic member of staff to join our catering team on our campus. You will be a customer focused, team player who can also work alone. You will demonstrate high standards and be well organised. Having experience in roles within catering, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous. Training and uniform will be provided. There is the opportunity to work up to 36.5 hours per week if desired and the business need is present. You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Hea.

Please ensure you read the Job Description and Person Specification for full details of this role.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy
• stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal conversation about the role, or for any enquiries please contact Paul Weller, p.weller@exeter.ac.uk