"Customer Service Assistant - Georgetown University Law Center"

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Tradition. Innovation. A superb faculty. Hundreds of course offerings - and all of this just steps away from the Capitol and Supreme Court. Georgetown Law is an exceptional institution in an enviable location. Students come here from all over the world to study international or tax law, environmental or health care law (just a few of our specialties). They come here for our top-ranked clinics. Most of all, they come because this is the place where theory and practice meet. At Georgetown, students learn the law in the place where laws are made.

The Customer Service Assistant serves as an integral part of the Capital Campus Copy & Mail team, assisting with all aspects of the campus's mail and copying needs. This position serves as the first point of contact for faculty, staff, and students in need of assistance with printing needs, mailing, courier, and overnight carrier services. Reporting directly to the Customer Services Supervisor, the role is responsible for:

• Providing top-notch copy and mail services and providing any relevant troubleshooting.
• Operating high-volume copiers, booklet makers, scanners, mail meters, as well as other finishing devices.

Work Interactions: This position reports directly to the Customer Services Supervisor in the Capital Campus Copy & Mail Center. The incumbent will interact with a wide variety of constituents including faculty, administrators, staff, and students.

Requirements and Qualifications:

• High School Diploma
• Strong customer service skills
• Working knowledge of Microsoft Office and Adobe

Preferred Requirements and Qualifications:

• Experience working with high-volume copy machines and postage metering equipment as well as a variety of post-production finishing devices

Work Mode Designation: This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range: The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $17.50 - $26.16. Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.