Customer Service Rep Associate-Merchandising

recurring basis across all locations. This position also works one weekend monthly providing oversight of students and volunteers. This position will report directly to the Merchandise Manager, but you will work independently onsite. Assists customers with inquiries, purchases, or other customer facing information Participates in weekend and evening coverage rotation for various staffing needs. Stocks product and maintain displays according to merchandising standards Provides inventory management skillset to include monitoring and transferring products between all shops. Maintains confidentiality of university and shop records. Works with Merchandise Manager to complete store To Do List and Team Weekly tasks; this will require guiding the work of temporary staff and volunteers where necessary. Answers questions and resolves problems of patrons or staff with a high degree of urgency. Answer telephones, processes telephone orders and makes deliveries of merchandise to hospital rooms as required. Performs other job-related duties as assigned. High school diploma or GED 0-2 years of experience Valid Driver's License, reliable transportation, and 18 years or older Ability to safely lift 35 pounds and to lift, carry, push, pull, bend, and twist while handling product. Ability to stand for long periods of time. Previous retail experience Bachelor's degree Understanding of inventory management systems and processes Process-driven and able to follow procedures in an organized and efficient way Must possess open availability to include evenings and weekends as required Must be able to work in any of the Friends Gift Shops locations during any shift when the shop is open. This must include evenings and weekends as assigned. Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.