Perform daily operational tasks such as cash handling
Ensure the sales floor is organized, clean, and fully
stocked.
Assist in enforcing store policies and procedures.
Leadership & Supervision
- Lead by example in providing excellent customer service and
driving sales.
- Delegate tasks, monitor completion, and provide coaching and
feedback to team members.
- Support onboarding and training of new staff.
- Act as the manager-on-duty in the absence of store
management.
Customer Experience
- Greet, assist, and engage with customers in a professional and
friendly manner.
- Resolve customer concerns and escalate issues when
necessary.
- Maintain a positive and welcoming store environment.
Sales & Performance
- Support sales goals by motivating the team and promoting
upselling/cross-selling techniques.
- Monitor performance on shift and communicate opportunities for
improvement.
- Ensure compliance with visual merchandising standards.
Qualifications
- Prior retail or customer service experience required;
leadership experience preferred.
- Strong communication and interpersonal skills.
- Ability to handle cash and follow financial procedures
accurately.
- Dependable, responsible, and able to work flexible hours
(including evenings, weekends, and holidays).
- Ability to lift/move up to 20 pounds and stand for extended
periods.
- Candidates please note: All offers of employment are contingent
up on the successful completion of a criminal background check
satisfactory to Brown.
Key Competencies
- Leadership and team motivation
- Customer-focused mindset
- Problem-solving and decision-making
- Dependability and accountability
- Attention to detail and organization
Benefits of Working at Brown:
Please review additional information on the
Benefits of Working at
Brown.
Recruiting Start Date:
2026-09-29
Job Posting Title:
Customer Service Team Lead and Key Holder
Department:
Bookstore
Grade:
Grade 6
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Part time
Scheduled Weekly Hours:
25
Position Work Location:
Onsite
Submission Guidelines:
The designated
Position Work
Location for each position determines the approved modality
of work. Positions are classified based on the operational and
business needs of the department and may be designated as on-site,
hybrid, or remote.
Employees with a designated position work location as remote must
reside and perform their work in a state where Brown University is
registered to do business. Brown University is a registered
employer in the following states: Rhode Island, California,
Colorado, Connecticut, Florida, Maryland, Massachusetts, New York,
New Hampshire, New Jersey, North Carolina, Washington, D.C.
Please note that to be considered for a staff position at Brown
University, you must submit a separate application for each
position you wish to be considered for. Applications are reviewed
only for the specific position to which they are submitted and are
not automatically considered for future openings.
This position is not eligible for visa sponsorship.
Still Have Questions?
If you have any questions you may contact
employment@brown.edu.
Brown is an E-Verify Employer.
EEO Statement:
Brown University provides equal opportunity and prohibits
discrimination, harassment and retaliation based upon a person's
race, color, religion, sex, age, national or ethnic origin,
disability, veteran status, sexual orientation, gender identity,
gender expression, or any other characteristic protected under
applicable law, in the administration of its policies, programs,
and activities. The University recognizes and rewards individuals
on the basis of qualifications and performance. The University
maintains certain affirmative action programs in compliance with
applicable law.
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