Customer Service Representative (Journals Division)

learning; and the connection of people to the most trusted knowledge from global researchers, scholars, and educators. The CSR will provide excellent customer support services to journal subscribers, membership societies, and other clients of the Johns Hopkins University Press Journals Publishing Division. This frontline position will be responsible for order/payment processing and subscription fulfillment for journals published by the Press and its clients. The CSR will also serve as a customer service liaison with membership organizations and their members, and will see that all records are accurately maintained. This position is an interactive, operational part of the Press. This position reports to the Journals Customer Service Assistant Manager. The Press is committed to honoring every person’s inherent dignity as human beings and making that the foundation of our organizational culture. We proactively find ways to ensure opportunities that promote diversity, equity, inclusion, and access. We strive to publish courageously, giving voice to groundbreaking ideas. We support each other and our stakeholders and envision a future where knowledge enriches the lives of every person. The successful candidate will join a welcoming community that is inclusive and values the contributions and perspectives of individuals from all backgrounds Specific Duties & Responsibilities Process incoming order requests; process credit requests; process payments; answer telephone and e-mail inquiries. Assist with month-end reporting to clients. Handle customer order problems and work with the customer to resolve any issues. PC knowledge and general bookkeeping are necessary. Interact with retail stores, wholesalers, college professors, staff members of clients. Other duties as assigned. Minimum Qualifications High School Diploma or graduation equivalent. Two years customer service experience required. Additional education may substitute for some required experience, to the extent permitted by the JHU equivalency formula. Classified Title: Customer Service Representative Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: $16.10 - $25.90 HRLY ($40,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F 8:30 am - 5:00 pm FLSA Status: Non-Exempt Location: Hybrid/Homewood Campus Department name: Journals Fulfillment Personnel area: Academic and Business Centers