Hiring Department Performing Arts Operations Job Description The Touhill Performing Arts Center at the University of Missouri-St.
Louis creates opportunities for the people of our region to experience, appreciate, and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community, and a symbol of this University's commitments to integrate education, innovation, and excellence. The Ticket Seller provides direct customer-focused guest services to patrons of the facility while conducting retail operations (selling tickets). PRIMARY RESPONSIBILITIES [Customer Focus] – 30% Ensure that guests and patrons of the Touhill are met with courteous and attentive service Answer phones and respond to messages for ticketed events within the Touhill Provide information to customers about upcoming performances, directions to the Touhill, and other general information Communicate appropriate Touhill policies while maintaining a welcoming and friendly demeanor Fulfill the Touhill’s mission of being a “welcoming place” [Sales Support] – 30% Process sales primarily by use of computer software programs, including a computerized ticketing system. Process credit card payments and balance all transactions to payment summary; may also process cash and check payments. [Issues Response] – 25% Reconcile seating discrepancies and other ticketing issues. Escalate more complicated problems to supervisor as needed. [Training] – 05% Completing University-mandated training as required. Completing Touhill-specific training (and/or Touhill qualification(s)) as required. As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs. Shift Variable depending on event needs Minimum Qualifications High school diploma or equivalent and 6 months of experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications Professional verbal and written communication Ability to work long and unusual hours, including late at night Willingness to work hard and take direction Experience with House Management or front-of-house operations An understanding of theatrical terminology, equipment, and usages Good communication skills and customer service experience Anticipated Hiring Range $19.50-$25.50 Grade: GGS-005 University Title: SENIOR RETAIL SALES ASSISTANT Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date. Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu. Sponsorship Information Employment visa sponsorship is not available for this position. Benefit Eligibility This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.
