"Customer Services Assistant"

Do you have retail or hospitality experience? Like working in a team in a customer focussed role? If so we are interested in hearing from you.

We have an exciting opportunity to join the Front of House Team at Hartley Library as a Customer Services Assistant on the Highfield Campus. If you are the successful candidate, you will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.

Salary is between £24,900 to £26,338 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training programme are also some of the benefits of this role.

This position is being offered on a part-time (19.5 hours per week), permanent basis.

The following shift pattern is available:

• Friday – Sunday 13.45-20.15

Candidates who are invited to interview will be asked to undertake an IT skills and comprehension test prior to attending interview.

If you would like more information about the role please contact Julie Richards, Front of House Manager (J.A.Richards@soton.ac.uk) or Charlotte White, Customer Services Manager (C.J.White@soton.ac.uk).

If a sufficient number of applications are received, this vacancy may close earlier than the date specified at the top of this advert. Therefore, if interested in applying for this vacancy we recommend you submit your completed application form as soon as possible.