"Deputy Academic Services Manager"

Who we are

Now rated a top three modern University in London, we provide an engaging portfolio of apprenticeships, short courses, undergraduate and postgraduate degrees. We also have an excellent research profile and were jointly recognised as the best modern university in the country for research, and the highest-ranked modern university in London in REF2021.

The Role

We are recruiting to the role of Deputy Academic Services Manager to join our collegiate and friendly team. If you are motivated and eager to take that next step into a management role, with the support of a wider service this could be the right next step for you.

Key responsibilities will include:

• The line management, development and support of a team of Programme Administrators to ensure the effective delivery of administrative support to a suite of programmes
• Providing excellent customer service, handling enquiries relating to academic programmes, maintaining in depth knowledge of the University’s Academic Regulations and offering relevant advice and guidance to staff, students and other stakeholders
• Assisting the Academic Services Manager in all matters relating to the interface with other areas of the University administration and the operational aspects of compliance
• Ensuring the provision of an effective first-line enquiries and support service for students, staff and external contacts through face-to-face, email and telephone communication, that also refers students to appropriate sources of support

The successful candidate will have skills and experience in:

• A service-oriented approach and the ability to instil service values in others
• A thorough understanding of the student related academic cycle in higher education and related administrative processes
• An ability to work collaboratively with colleagues in different areas of the University and collaborative partners towards common goals
• Relevant experience of working in the HE sector

If you have any specific questions on the role, please contact Richard Smith, richard.smith@roehampton.ac.uk

The University is committed to promoting diversity and equality of opportunity and aims to create a culture and environment where students and staff are treated fairly. The University is an equal opportunities and ‘disability confident’ employer.

Professional Services/Support staff up to Grade RU6 have access to the Local Government Pension Scheme. Our full range of benefits are available here.

The closing date for completed applications is: Friday 13th March 2026

It is expected that interviews will be held later on Wednesday 25th March 2026

You are encouraged to apply promptly, as we reserve the right to close the role and interview before the dates stated above.

Visa Sponsorship is not available for this role. Candidates who apply for this role must already hold the legal right to work in the UK