"Deputy Head, Residential Services"

The Residential Experience Division is a central part of The Australian National University's commitment to delivering a world class student experience. It works in partnership with academic and professional areas to support student success and community building.

Position overview

The Deputy Head, Residential Services plays a pivotal role in the operational leadership of The Australian National University's student accommodation portfolio. Reporting to the Head of Residential Services, this position leads the application and offer process, manages enquiry services, and oversees outbound communications. Working closely with the Residential Systems Manager, the role ensures that systems and processes are aligned, scalable, and continuously improved to support a high-quality residential experience for nearly 6,000 students across 13 on-campus residences.

This is a dynamic and impactful role for a strategic thinker and operational leader who thrives in a fast paced, student focused environment.

The Person

We are looking for a collaborative and data informed leader with:

• Proven experience in operational service delivery, ideally in tertiary education or accommodation services.
• Strong leadership and team management capabilities.
• A track record of driving process improvements and managing service performance.
• Excellent communication and stakeholder engagement skills.
• A commitment to equity, diversity, and service excellence.

Residential Services is part of the Residential Experience Division, which supports the wellbeing, engagement, and success of students living on campus. The Division is responsible for the strategic and operational management of The Australian National University's residential portfolio, ensuring a safe, inclusive, and enriching living environment.

Working at ANU

This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong tradition in research-led teaching excellence.

ANU offers:

• Career support, training, mentoring & upskilling opportunities.
• Generous paid parental leave entitlements of up to 32 weeks. We are one of the leading employers in Australia for parental leave entitlements. Designated parent rooms, quiet spaces and childcare facilities on campus,

Application information

In order to apply for this role please make sure that you upload the following documents

• No more than a two-page summary addressing your suitability against the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees, you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.