Desk Attendant Assistant Lead – Residence Life

Salary:

$21.00 per hour

Benefits:

Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits

Location:

Residence Life

Position Status:

Full-time

Hours:

Varied

Position Number:

000634/30-486

FLSA Status:

Non-Exempt

POSITION SUMMARY:

The Desk Attendant Assistant Lead is responsible for providing real-time, on-site oversight of residence hall front desk operations during the night shift. This role focuses on ensuring appropriate staffing coverage in the moment through active presence across residence halls. The Assistant Lead physically checks in with each front desk during their shift, facilitates staff breaks by rotating between buildings as needed, and responds to call-offs as they are received once the shift begins. This position works in coordination with the Desk Attendant Lead to support real-time front desk operations and staffing coverage during the shift.

When coverage gaps occur, the Assistant Lead arranges coverage through immediate staffing adjustments or provides coverage directly as needed. This role helps maintain consistent desk operations, improves overall coverage, and reduces the need to assign duty RAs to front desk coverage during overnight hours.

The position includes the core responsibilities of a desk attendant, with additional authority to monitor staffing status, make real-time coverage decisions, and communicate concerns to the Desk Attendant Lead and other supervisory staff as appropriate.

DUTIES AND RESPONSIBILITIES:

• Works in coordination with the Desk Attendant Lead to support front desk operations.
• Monitors front desk staffing in real time and respond to call-offs during the shift.
• Adjusts coverage as needed, including providing coverage directly when necessary.
• Rotates among residence hall front desks to facilitate staff breaks and confirm coverage.
• Checks front desk areas to ensure they are organized and properly supplied.
• Performs standard desk attendant duties.
• Reports staffing or operational concerns to the Desk Attendant Lead and supervisory staff.
• Complete other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Provides functional, in-the-moment guidance to desk attendants performing similar work. May direct staff activities during the shift to ensure coverage and continuity of operations. This position does not have responsibility for hiring, termination, performance evaluations, scheduling, or pay decisions.

REQUIREMENTS:

Minimum qualifications:

• High school diploma or equivalent.

Preferred qualifications:

• 1 - 3 years of experience

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

• Good communication skills are necessary as this position will deal with understanding and properly relaying needs of both students and staff.
• As with all front desk staff, customer service is a major element of the job, including dealing with students and members of the public in situations that may be difficult.
• Good analytical and planning skills in order to manage adapting the schedule as needed are a must.
• Ability to establish and maintain effective working relationships with the University Community.
• Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.