Desktop Support Analyst I

Desktop Support Analyst I

Job ID: 2026-15305

Type: NYU IT (WS1170)

# of Openings: 1

Category: Technology

Overview

The Desktop Support Analyst I serves as a dedicated IT support agent for the Desktop Support Service Level Agreement (SLA) clients. This position is responsible for troubleshooting and resolving technical issues with SLA endpoints and smart devices. The Analyst I serves as a liaison on behalf of the client with IT service partners, and escalates and tracks progress on tickets requiring tasks completed by other IT department groups.

Required Education:
High School Diploma or equivalent

Preferred Education:
High School Diploma or equivalent and technical training in the field of information technology.

Required Experience:
2+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience.

Preferred Experience:
5+ years of relevant experience analyzing hardware, software and system's performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non- technical users and staff supervision or an equivalent combination of education and experience. 1+ years of experience working in higher education.

Required Skills, Knowledge and Abilities:
Excellent interpersonal, verbal and written communication skills. Familiarity with both Mac and PC endpoints. Familiarity with a wide range of smart devices. Familiarity with common software regarding emails, word processing, web browsers, etc.

Qualifications

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $84,700.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

Salary: 70000.00