Question 1

What are the minimum qualifications for Desktop Support Associate at Stanford?

Accepted Answer

Minimum requirements include experience with various operating systems (Windows, macOS, iOS) and computing devices, installing and configuring desktop systems in networked environments, and diagnostic troubleshooting techniques . Strong communication skills and commitment to client service are essential. Preferred: Microsoft Office , Google Workspace , customer service background. Explore more administration jobs or higher ed admin roles .

Question 2

What is the salary and benefits for this Stanford IT support role?

Accepted Answer

Expected pay range is $44.40 to $49.88 per hour . Stanford offers comprehensive rewards including retirement plans, generous time-off, health care, tuition reimbursement, and perks like fitness classes. Base pay is one aspect; full details at Cardinal at Work . See university salaries for comparisons.

Question 3

What is the location, schedule, and hybrid setup?

Accepted Answer

Hybrid arrangement: minimum 2 days onsite per week , 7am-4pm Monday-Friday, splitting time between Stanford Redwood City Campus (415 Broadway) and Stanford Campus. Travel via shared transport for support. Check remote higher ed jobs for similar hybrid options.

Question 4

Is a driver's license required for this position?

Accepted Answer

Yes, must possess and maintain a valid California non-commercial Class C Driver’s License for campus travel and support. Ability to drive day or night is required. Physical demands include lifting 21-40 lbs occasionally.

Question 5

What services does the Technical Services Group provide?

Accepted Answer

Desktop support for Windows/macOS/iOS devices, procurement/setup, troubleshooting connectivity/printers/peripherals , software support ( Microsoft Office, Adobe, AutoCAD ), cloud apps ( OneDrive, Google Drive ), training, migrations, and desk moves. View IT admin jobs for related roles.

Question 6

What preferred skills boost chances for this role?

Accepted Answer

Preferred: customer service experience , quick learning new tech, organization/time management, Microsoft Office/Outlook proficiency , Windows/macOS expertise , Spanish verbal skills. Energetic, creative, flexible traits valued.

Stanford University

Stanford Redwood City Campus (415 Broadway, Redwood City, California) and Stanford Campus (Stanford, California)

"Desktop Support Associate"

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