"Digital Workplace Advisor"

Great IT support goes beyond fixing problems — it creates great experiences

• Full-time, ongoing position based primarily at our Hawthorn campus
• HEW 6 salary + 17% super and staff benefits

About the Role

Swinburne is seeking a customer-focused Digital Workplace Advisor to join the Digital Workplace Experience (DWX) team within Information Technology.

Reporting to the Digital Workplace Support Team Leader, this role plays a key part in delivering high-quality, responsive IT support services to the Swinburne community. You’ll provide face-to-face and omni-channel support, helping resolve day-to-day technology issues and service requests while ensuring an outstanding user experience.

Working dynamically across the Digital Workplace Experience portfolio, you’ll collaborate closely with IT colleagues and stakeholders to identify opportunities for service improvement, streamline incident resolution, and enhance overall service delivery.

This is a great opportunity for someone who enjoys problem solving, stakeholder engagement and delivering service excellence in a fast-paced environment.

Additional Role Information

While this position is primarily based at our Hawthorn campus, it includes a regular rotating roster across our Croydon and Wantirna campuses. As the role requires a full on-campus presence, hybrid or remote working arrangements are not available.

Candidates will also need to be flexible with working hours to accommodate the team’s service coverage requirements within Swinburne Business hours (8.00am–6.00pm).

About You

You are a service-oriented IT professional who enjoys helping people and improving how technology services are delivered.

You will bring:

• Excellent written and verbal communication skills, including the ability to present to both technical and non-technical audiences
• A strong customer service mindset and a track record of delivering service improvements
• Proven stakeholder engagement and relationship management skills
• Technical capability supporting IT hardware, end-user software and audio-visual technologies
• Experience working in a service operations environment within a large and complex organisation

Qualifications

A degree level qualification in information technology, information systems, with relevant experience or equivalent combination of education & experience

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check and a national Police Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at talentacquisition@swin.edu.au

Applications Close: Sunday 22 March 2026, at 11.00pm

Please note that applications will be reviewed, and interviews may be conducted, on a rolling basis throughout the advertising period. We encourage you to submit your application as soon as possible.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact DCR@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to the Talent Acquisition team at talentacquisition@swin.edu.au (general enquiries will not be answered by phone).

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates. ?

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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