PRINCIPAL ACCOUNTABILITIES:
- The Direct Loan Specialist is responsible for processing Federal and private loans for the graduate, professional, and undergraduate populations at Howard University according to Federal regulations and Financial Aid Office procedures.
CORE COMPETENCIES:
Human Resources Management and Training: 25%
Data Management: 20%
Administrative Functions: 35%
Customer Service/Outreach/Engagement: 20%
MINIMUM REQUIREMENTS:
Bachelor’s Degree and at least five years of experience in financial aid (or a related area), with increasingly degrees of difficulty and demonstrated competencies. Knowledge of financial aid programs and regulations. Highly effective oral and written communication skills. Excellent mathematical and analytical skills as well as computer proficiency. Demonstrated understanding of the general operation of the financial aid office in an enrollment management setting. Ability to travel and work evenings, and other times as deemed necessary for overall operations of the Financial Aid office. Ability to work effectively under stressful situations and still maintain a cordial, positive, and professional demeanor. Collaborative and student/customer oriented. Proactive, with strong problem-solving skills. Leadership and organizational skills. Ability to train and supervise clerical staff and student workers. Ability to handle multiple tasks effectively with frequent interruptions. Demonstrated commitment to equal opportunity and diversity/multicultural issues.
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