"Director, Network and User Support"

Overview

University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment.The Director, Network and User Support will lead a team responsible for delivering comprehensive IT and user support services to University Development and Alumni Relations. Oversee user training, technology asset management, vendor and contract management, information security, server administration, and site-support operations. Lead the development and application of security frameworks for UDAR's networks, on-premises systems, cloud environments, and SaaS integrations, ensuring compliance with NYU's policies. Determine the network and computing impact of implementation of new systems, review hardware and software proposals from vendors, recommend appropriate network solutions to UDAR leadership, and direct the development of installation schedules and priorities with the goal of improving network and compute reliability, availability, security, and maintainability.UDAR encourages work-life integration for our employees, therefore this position is eligible for a hybrid work arrangement.

Responsibilities

Required Education: Bachelor's Degree

Preferred Education: Master's Degree in Information Technology, Computer Science, or a related field

Required Experience: 7+ years experience in IT operations, user support, or network administration including supervisory experience or equivalent combination of education and experience

Preferred Experience: 7+ years within a higher education or nonprofit environment

Required Skills, Knowledge and Abilities: Proficiency in CRM systems (e.g., Blackbaud CRM), Microsoft Office Suite, and IT support platformsStrong organizational, interpersonal, and analytical skillsDemonstrated ability to manage multiple projects, meet deadlines, and communicate technical concepts effectively to non-technical audiencesKnowledge of information security best practices and IT asset management

Preferred Skills, Knowledge and Abilities: Advanced certifications (e.g., ITIL, CISSP, or related)Experience with vendor management and contract negotiationsFamiliarity with API platforms and complex query writing

Qualifications

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $155,000.00 to USD $195,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.