"Director of Human Resources and Labor Relations - Facilities Operations and Emergency Response"

Position Details

The City University of New York’s Department of Facilities Planning, Construction and Management (FPCM) is seeking a Director of Human Resources and Labor Relations to support the Office of Facilities Maintenance, Operations and Emergency Response which will lead university shared facilities services. The newly envisioned shared facilities services model will operate through university’s four regional maintenance hubs, supported by the business and administration teams operating from the facilities central office. The strategic goal of the shared facilities services is to ensure a standardized professional level of facility operations and centralized oversight for the maintenance and upkeep of CUNY’s portfolio of 300 buildings and 26M square feet of educational facilities.

The Director of Human Resources and Labor Relations provides strategic leadership for all HR and labor relations functions within the Department of Facilities Operation and Emergency Response. Reporting to the Executive Director of Facilities Administration and JOCs Program, this role ensures alignment with CUNY policies, fosters a compliant and inclusive work environment, and drives continuous improvement across HR operations.

Key responsibilities include, but are not limited to:

• Lead the strategic direction of employee and labor relations, including policy development, grievance oversight, and union engagement.
• Supervise HR managers and staff, ensuring consistent service delivery and compliance with university-wide standards.
• Oversee high-level investigations, conflict resolution, and workplace dispute mediation.
• Serve as primary advisor to senior leadership on HR policies and collective bargaining agreements, coordinating with the Office of the General Counsel and CUNY Central Office of Labor Relations, as appropriate, to ensure compliance and consistency.
• Guide workforce planning, including recruitment strategy, classification and compensation, and organizational development.
• Oversee the design and development of training initiatives related to performance management, disciplinary procedures, and dispute resolution.
• Partner with senior leadership to drive strategic planning and continuous improvement across personnel, budget, technology, and operational processes.
• Evaluate internal processes and implement continuous improvements to enhance efficiency and compliance.
• Perform related duties as assigned.

NOTE: Until further notice, this position is eligible for a hybrid work schedule.

Qualifications

Minimum: Bachelor’s degree and eight years’ related experience required.

Preferred:

• Tten years of human resources experience including employee relations and labor relations.
• SHRM or HRCI certification.
• Proven experience leading and supporting centralization initiatives focused on streamlining workflows, enhancing operational efficiency, and optimizing organizational processes.
• Experience conducting investigations and/or mediations.
• Current knowledge of higher education laws and regulations, as well as public sector labor laws, NYC and NYS labor contracts, rules, regulations and policies, and federal and state employment and labor laws.
• Strong negotiation and conflict management skills.
• Exceptional writing, verbal, and interpersonal communication skills, including ability to prepare reports; strong consultation, presentation, and group facilitation skills with experience presenting to various audiences.
• Exceptional analytical, evaluative, research and critical thinking skills to arrive at valid conclusions, make recommendations, and action plans.
• Strong work ethic, character, and personal integrity with the ability to work with the utmost professionalism, discretion and confidentiality, as well as establishing and maintaining productive working relationships.
• Proactive, flexible and collaborative work style with strong listening, group facilitation, presentation and cross-cultural interpersonal skills for effective communications and productive relationships with diverse staff and external stakeholders.
• Demonstrated leadership and managerial skills with the ability to use sound judgment to make decisions and resolve problems diplomatically.

CUNY Title Overview

Directs employee relations, communications, and related activities in a campus or unit.

• Serves as the primary resource on policies and management practices related to employee relations.
• Directs work-related dispute and conflict resolution services (mediation, conciliation, negotiation) and participates in investigations.
• May manage Labor Relations grievances and cases.
• Identifies training needs and provides programs on employee relations and communications.
• Prepares and distributes employee communications using various media.
• Works collaboratively with Human Resources, Legal, and Labor Relations personnel and with management in other functions.
• Performs related duties as assigned.

CUNY Title

Higher Education Officer

FLSA

Exempt

Compensation and Benefits

The salary range is $136,546 - $145,671, commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How to Apply

For full consideration, submit a cover letter and resume online via CUNY’s web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is: https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS*HRAM*FL.HRS*CG*SEARCH*FL.GBL?Page=HRS*APP*JBPST*FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=31033&PostingSeq=1