"Director of Operations, Work Transformation"

Director of Operations, Work Transformation

Company: Delta Delta Delta Fraternity (Tri Delta)

Job Location:

Category: Business and Financial Services

Type: Full-Time

Tri Delta is seeking a Director of Operations, Work Transformation to serve as the project manager for Tri Delta’s transformation into a downsized office footprint. This hands-on role is responsible for planning, coordinating, and executing a comprehensive change management and operational strategy that documents workflows, ensures business continuity, and supports employees and stakeholders through the transformation.

The ideal candidate will combine their commitment to mission-driven organizations with their project management skills and expertise driving large-scale operational changes.

The role is HYBRID with work in-person in our Dallas-based office on an as-needed basis (Dallas, TX 75254).

Why work for Tri Delta?

• Mission driven culture
• Excellent work environment
• Paid vacation & holidays
• Benefits including health insurance (medical, dental, & vision), retirement, & life insurance
• Industry leading professional training
• Growth & promotion opportunities

Key Responsibilities

Project planning & Execution

• Develop and manage a complete project plan for the transformation to a smaller footprint, including scope, timelines, milestones, risks, and success metrics. Track progress against project milestones and prepare regular status updates for leadership.
• Conduct needs assessments to understand current workflows, operational gaps, and technology requirements. Evaluate outcomes and propose ongoing improvements.
• Coordinate cross-functionally to design and implement remote-first processes.

Change management

• Lead organizational change strategy for the transformation, ensuring smooth adoption of new processes, tools, and expectations.
• Create communication plans, training materials, transition guides, and process documentation for staff and stakeholders.
• Coordinate rollouts of new processes and systems with minimal disruption to Tri Delta’s operational cadence.
• Solicit feedback and adjust plans based on staff and stakeholder input.

Technology & Infrastructure

• Partner with Technology Team to assess tech needs for remote-first operations.
• Oversee implementation of systems that support remote staff productivity, monitoring, collaboration, and data management.

Policy & Compliance

• Develop or revise policies to reflect a remote-first culture, including expectations for communication, availability, performance management, data protection, and employee safety.
• Partner with Technology Team and People & Culture Team to ensure compliance with labor laws and security requirements across all operating states.

Culture & Engagement

• Work with People & Culture Team to strengthen Tri Delta’s Staff Culture, employee engagement strategies, and equitable access to professional development opportunities.
• Support supervisors in developing effective remote-first management practices.
• Identify opportunities to strengthen onboarding, communication, and team dynamics in a remote-first environment.

Required qualifications include:

• Bachelor’s degree in business, management, or related field.
• Five or more years managing large-scale organizational, operational, or systems-change projects.
• Expertise in project management.
• Strong understanding of remote-work technologies.
• Strong communication, facilitation, and stakeholder-management skills.
• Experience leading cross-functional teams.
• Ability to work in-person in our Dallas-based office on an as-needed basis.
• Ability to travel to worksites on an as-needed basis.

Preferred qualifications include:

• Experiences in non-profit or mission-driven organizations.

Fulfill professional expectations of all Tri Delta employees:

• Abide by and lead others in Tri Delta’s project management process and practices.
• Receive and act on feedback; focus on self-development to become the best version of yourself.
• Pursue open and consistent communication with Tri Delta employees and volunteers.
• Conduct all work with a focus on elevating Tri Delta’s brand as a premier women’s organization dedicated to helping women live, learn, and lead – with Purpose, for a lifetime.
• Be passionate about serving others (e.g., Tri Delta employees, Board members, collegiate and alumnae members) and helping them become the best versions of themselves.

Apply Now