Eastern Kentucky University
Title: Director of Operations
Position Type: Fulltime Administrator
Search Type: External - minimum 7 days
Department: 77R100 - Student Life
Auxiliaries
Division: 5R0000 - Student Success, Engage &
Oppor
Position Location: Richmond Campus
Driver Classification: Driver
FLSA: Exempt
Schedule Type: Full Time (37.5 hrs per week or
more)
Hours Per Week:
Additional Schedule Details:
Posted Salary Grade: Exempt - G26
Retirement: KTRS
Contact Person: Karen Peavler
Job Summary/Basic Functions
The Director of Housing Operations is responsible for the strategic
planning, implementation, and evaluation of a comprehensive
university housing operation, with a primary focus on driving
business innovation through data systems and . The incumbent
provides leadership for developing responsible, effective, and
ethical business practices while overseeing the daily operation of
the operations portion of the housing portfolio. The Director of
Operations works closely with the Director of Residence Life to
ensure all efforts of Housing & Residence Life are cohesive and
efficient. Actively serving as the leader of administration,
facilities, and technology for the department, the Director
spearheads innovation across all housing operational functions.
This role leads facilitation and liaises with campus partners on
advanced systems configurations, workflow automations, and
integrations. Creating data-driven assessments and reports, the
Director works to optimize occupancy, streamline central office
processes, and inform institutional decision-making.
Minimum Qualifications
Education: Master's degree in Student Personnel,
Business, Finance, or related field is required.
Experience: -Three years of experience in
developing, administering, and evaluating operations, preferably in
Housing
-The ability to supervise, motivate, and direct staff while
providing organizational leadership
Licensure & Certifications:
Preferred Qualifications:
Job Duties:
45% - Data Assessment & System Administration • Serves as the primary functional administrator within the department for StarRez and other applicable university systems, leading strategic planning, oversight of best practices, user permissions, and module configurations. • Develops, leads testing, implements, and maintains automated workflows within StarRez to eliminate manual processing bottlenecks across all central office cycles. • Liaises with system administrators to ensure data integrity…
across housing and applicable university systems. Ensure functional integrations and departmental usage of StarRez and campus-wide systems, including Banner, Slate, Lenel, Transact, and communication channels. • Directs the design and execution of online housing applications, roommate matching, room selection, room changes, and housing forms, and any licenses modules, and configurations within StarRez while ensuring responsible data stewardship and adherence to data best practices. • Leverages StarRez and other University data sources and tools to create custom reports to monitor, forecast, and optimize university occupancy and enrollment metrics. • Directs the coordination of physical security and access controls within the residence halls, ensuring accurate access in accordance with StarRez reservations mobile credentialing and security and camera systems. - ()
20% - Facilities, Maintenance, & Logistics • Provides
leadership oversight for facilities maintenance, furnishings,
warehouse operations, and inventory management by utilizing WebTMA
and other systems for maintenance and inventory. • Evaluates and
optimizes the digital work-order pipeline, ensuring seamless
communication between residents, housing staff, and maintenance
technicians through integrated platforms. • Coordinates residence
hall space management, renovation projects for space needs, and
capital improvements. - ()
10% - Financial Operations, P3 Oversight, & Budget
Management • Forecasts annual residence hall revenue and room
rates, as well as evaluating and assessing fee assessment,
revenue/expenditures, and financial auditing of records to ensure
compliance with university standards and regulations. • Assist with
comprehensive oversight and leadership for the housing auxiliary
budget operations, ensuring responsible, policy and procedure
driven, effective, and ethical financial practices. • Develops
strategic plan for residence halls and facilities including a
5-year master plan of building renovations and best practices for
building new residence halls. - ()
10% - Staff Leadership, Policy Development/Evaluation,
Training, & Development • Integrates operational data and
StarRez analytics to evaluate policy effectiveness, driving
data-informed decisions to improve the student and staff
experience. • Establishes, evaluates, and updates all departmental
policies, procedures, and SOPs, ensuring compliance with
university, state, and federal regulations. This includes the
annual assessment of various housing contracts and obtaining legal
counsel approval of said contracts. • Provides strategic direction
and leadership for staff across operations including
administration, facilities, and technology, to ensure a
forward-thinking culture of resiliency, innovation, data security,
and stability. • Directs and delivers comprehensive training and
professional development programs for housing staff, ensuring high
proficiency in housing systems (such as StarRez and Lenel),
reporting tools, and evolving software/process usage and updates. •
Selects, trains, and provides regular goal-setting and performance
evaluations for operations staff, aligning individual targets with
departmental efficiency goals. - (Essential)
10% - Enterprise Communications • Directs the promotion of the
university housing enterprise, liaising with the University
Marketing and Communications team alongside the Director of
Residence Life and utilizing university systems and CRM tools to
deploy targeted automated email/SMS campaigns. • Oversees the
strategy, visual appeal, and content accuracy of all departmental
websites, portal landing pages, and student-facing communication. -
(Essential)
5% - Supports the office functions by completing all other
duties and special projects as assigned • Networks and completes
professional development activities to enhance knowledge, skills,
and abilities. • Attends meetings, training, and other events as
requested • Provides back-up on-call coverage and assistance to
other employees as required or requested. • Offers to assist others
in the department to effectively handle workload. • Cross-trains
others and participates in cross-training to enhance skills. • Acts
in compliance with contracts, laws, regulations, and University
policies, procedures and standards. • Completes special projects
and other duties assigned. - (Essential)
Sponsorship: This position is not eligible for
visa sponsorship.
Funding Source: Auxiliary
Open Until Filled: Yes
Special Instructions:
EEO Statement
Eastern Kentucky University is an Equal Opportunity employer and
educational institution and does not discriminate on the basis of
age (40 and over), race, color, religion, sex, sexual orientation,
gender identity, gender expression, pregnancy, ethnicity,
disability, national origin, veteran status, or genetic information
in the admission to, or participation in, any educational program
or activity (e.g., athletics, academics and housing) which it
conducts or any employment policy or practice.
Background Check Statement
Offers of employment are contingent upon a satisfactory background
check.
To apply, please visit: https://careers.eku.edu/jobs/director-of-operations-richmond-campus-kentucky-united-states
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