Director of Student Services

Manages the College Credit Plus program for the campus, serving as the lead contact for students, parents, school districts, and university colleagues. Serves as the primary academic advisor for CC+ students. Maintains working knowledge of associated Ohio Revised Code, Ohio Administrative Code, Ohio Department of Higher Education policies and practices, and university policies, practices, and expectations. Works with campus and high school administration to identify and support instructional needs and opportunities for CC+ students.

Student Programming

• Works closely with campus administration and regional campus colleagues to develop student programming and services that align with strategic enrollment goals for Regional Higher Education.
• Develop, oversee, and monitor campus-wide efforts to achieve campus and university commitment to student success.
• Oversees the campus OHIO Honors Program and serves as a liaison with faculty and the Honors Tutorial College.

Collaboration and Partnership

• Collaborates with directors of student services at other regional campuses to develop, implement, and maintain policies and practices that support student enrollment, engagement, and retention.
• Supports the coordination of campus recruitment needs and activities with the Division of Enrollment Management.
• As necessary and appropriate, collaborates with the Division of Enrollment Management and RHE Communications & External Relations on recruitment communication strategies that support strategic enrollment goals for the campus, regional system, and university.
• Serves as the campus liaison with university offices, including Enrollment Management, Student Affairs, Academic Achievement Center, college student services offices, and the academic advising, career, and staff associated with the Guarantee+ Graduation Plans.

Position Profile

Assists and empowers students to achieve academic success and social adjustment through a variety of student support activities. Coordinates services including academic tutoring, student learning centers, life skills support and coaching, etc. Shares resources with students through engagement and outreach opportunities.

Level Summary

Responsible for the management of a unit that performs diverse but related tasks. Handles work and budget planning, ensuring efficient allocation of resources to achieve team objectives. Contributes to divisional or departmental operational plans by aligning unit goals with broader institutional strategies. Accountable for meeting short-term objectives and driving continuous improvement.

Supervisory Responsibilities

Manages a large team or multiple teams. Directly oversees at least 2.0 FTE employees or one or more supervisors. Has authority to hire, transfer, suspend, promote, manage performance, discharge, assign duties, reward, and discipline employees.

Fiscal Responsibilities

Oversees large budgets, including departmental and program-level budgets.

Problem Solving

Solves strategic, organizational problems and ensures continuous improvement.

Independence of Action

High degree of autonomy in decision-making, accountable for large areas.

Communication and Collaboration

Collaborates with executive leadership and external partners to drive organizational goals.

Physical Requirements

This role is primarily desk-based and involves extensive use of desktop computers. Occasionally, the job may require travel to attend meetings and programs.

Minimum Qualifications

Requires a Master's degree in a related field, 8 or more years of related professional experience, and 5 or more years of supervisory experience, or equivalent education and experience.

Department
Regional Higher Education

Pay Rate: Salary commensurate with education and experience while considering internal equity. Ohio University is proud to offer a robust benefit plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our benefits package also includes paid holidays, vacation time, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flex-place policies, an employee assistance program, access to professional development programs, well-being incentive programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits.

Total Compensation Estimator (For Full-Time Benefits Eligible Employees)

Discover the full value of joining Ohio University by clicking this link:


https://www.ohio.edu/hr/compensation/total-compensation-estimator

Our Total Compensation Estimator shows your offer package in dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and more.

See details on what we offer in one place and compare different options for retirement and insurance.

Estimates are informational only; exact coverage is determined by eligibility policies and official plan documents.

Pay Grade
18

Pay Range
$58,972.00-$98,125.00

FLSA Status
Exempt

Job Category: Administrative at-will appointment

Job Family
Academic Services

Job Sub Family
Student Academic Support

Job Level
M3

Job Open Date
09/22/2026

Posting End Date: 10/14/2026

Planning Unit: Regional Higher Education

Work Schedule

Based on departmental needs, some evening and weekend hours will be required. Otherwise, hours are scheduled during standard operating hours of Monday thru Friday, 8:00 am to 5:00 pm.

Months
12 month

Campus: Eastern (St. Clairsville, Ohio)

Expected hours worked per week
40

Expected duration of assignment
ongoing

Applicants may contact this person if they have questions about this position.
Kim Hayden, hayden@ohio.edu

Non-Discrimination Statement

Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.

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