"Director of SU Success"

GENERAL STATEMENT OF DUTIES:

The SU SUCCESS Director is a grant-funded position supported by the Massachusetts Department of Higher Education. The Director serves as the lead contractor for the SU SUCCESS coaching team and is responsible for overseeing a team of at least four SU SUCCESS advisors, ensuring the delivery of high-quality, wraparound student support and accurate data reporting. Successful candidates will demonstrate a commitment to providing direction and guidance to staff who serve first-generation, low-income, and/or vulnerable student populations in order to close equity gaps.

In addition, the SU SUCCESS Director develops and oversees early alert and early intervention initiatives, maintains ongoing, proactive, high-touch outreach communication, and serves as a key connector among Enrollment Management & Student Success, Student Affairs, and Academic Affairs—particularly when coordinating and implementing student success strategies for at-risk students.

SUPERVISION EXERCISED:

Supervise SU SUCCESS Coaches.

DUTIES & RESPONSIBILITIES:

1. Lead, mentor, and supervise a team of at least four SU SUCCESS Coaches.
2. Serve as a key member of the National Institute for Student Success (NISS) Project Lead team, including participating in weekly meetings with the NISS Coaching Team; co-developing the Diagnostic and Playbook; coordinating data for the Diagnostic and Playbook; and facilitating meetings between the NISS Coaching Team, campus stakeholders, and senior leadership.
3. Prepare and submit comprehensive monthly SU SUCCESS reports detailing the number of students served, demographic information, percentages of first-generation and income-eligible students, and student majors.
4. Produce detailed semester reports that provide in-depth analysis of student demographics, academic achievement, and areas for program development.
5. Monitor team progress by analyzing outcomes for students served compared to non-served students.
6. Oversee and guide the SU SUCCESS team in delivering effective student support services, including identifying barriers to student success and making data-informed recommendations for improvement.
7. Collaborate with campus stakeholders and student support leaders to ensure the delivery of coordinated holistic student support services.
8. Leverage existing technologies (e.g., SSC Navigate, Course Scheduler, DegreeWorks) to enhance student support, track engagement, and evaluate overall program effectiveness.

QUALIFICATIONS:

1. Bachelor’s degree in a relevant field required at the time of hire.
2. Minimum of five years of experience in higher education, with a focus on institutional reporting and student support.
3. Demonstrated experience managing teams and supervising staff.
4. Proven project management experience.
5. Experience using data analysis and reporting tools such as Google Sheets, Excel, Qualtrics, and/or SPSS to calculate, analyze, and report student success data.
6. Excellent interpersonal, written, and oral communication skills.
7. Strong organizational skills and the ability to manage multiple priorities effectively.
8. Ability to perform the essential functions of the position with or without reasonable accommodation.
9. Ability to satisfactorily pass a Criminal History Systems Board (CORI) check and a background check acceptable to the University.

PREFERRED QUALIFICATIONS:

1. Master’s degree preferred.
2. Familiarity with the TRIO Student Support Services model, including advising, student support practices, and data management and reporting.
3. Experience working with first-generation, low-income, and/or vulnerable student populations.
4. Experience using data and early alert indicators to inform outreach strategies and student support planning.

Please Note: This is a grant-funded position which is currently funded through September 20, 2026, and is subject to anticipated funding through the SU SUCCESS grants.