"Director, Staff Operations FAS, GSAS and Yale College"

Overview

The Director, Staff Operations FAS, GSAS and Yale College works directly with the Senior Director of Finance and Administration to ensure high-quality administrative support in the Faculty of Arts & Sciences (FAS), Graduate School (GSAS) and Yale College.  The Director works collaboratively with leadership and Human Resources on recruiting and hiring, as well as managing current staffing support.  Managing staffing support includes supporting leadership with performance management, accommodation and leave requests, merit process, onboarding processes and exit process.  The Director is the point of contact for Local 34.

In collaboration with the Senior Director, the Director of Staff Operations for FAS, GSAS, and Yale College serves as the day-to-day point person for the FAS department lead administrators who have a dotted line to this role. This position is their primary contact for all departmental needs, taking on responsibilities such as conducting monthly 1:1s, providing financial and HR support (i.e. reviewing dept. budgets, staffing plans, faculty concerns), and leading the monthly lead admin meetings.  The Director elevates high-priority or high-risk issues to the Senior Director of Finance and Administration in a timely and appropriate manner.

Hybrid working arrangement:  Required to be onsite a minimum of 4 days per week with the expectation that, if needed, this could be more in any given week.

Required Skills and Abilities

1. Demonstrated experience with complex strategic planning and resource allocation.
2. Demonstrated experience in managing relationships and influencing outcomes.
3. Strong aptitude for systems and attention to detail with demonstrated ability to be reliable and meet deadlines.
4. Ability to work independently on projects; with a demonstrated and deep desire to deliver exceptional level of customer service, collaboration and the ability to initiate change.
5. Strong interpersonal skills and demonstrated ability to communicate in a clear, consistent and collegial manner, and ability to think like their assigned partners.

Preferred Skills and Abilities

Experience working in a Human Resources position.

Experience with budgeting, forecasting, and financial review.

Experience managing employees with a union contract.

Principal Responsibilities

1. Provides strategic, innovative leadership and support to department leadership including identifying, evaluating, and leading university-wide initiatives to improve the administrative support for faculty, students, and staff at Yale.
2. Engages fully as a member of the Business Operations senior leadership to develop and cultivate a high performance team in support of the University’s mission and goals.
3. Partners with specific institutional functional owners to ensure close collaboration on policy, process and technology changes. Keeps Business Operations leadership informed of priorities and plans of the institutional function. Ensures the functional owner partners understand Business Operations priorities and plans.
4. Identifies, evaluates, and pursues opportunities to improve the effectiveness and efficiency of business and administrative services provided to departments.  Ensures that divisions are appropriately engaged in institutional initiatives, and that lead administrators are prepared and effective change leaders.
5. In close collaboration with the Senior Lead Administrator, FAS, ensures business operations are effectively and strategically managed across business and administrative functions.
6. Navigates and interprets the union contract and, in partnership with Labor Relations, provide direction on current and emerging matters; will serve as a primary point of contact for union leadership ensuring the exchange of information and fostering a collaborative relationship.
7. Works in partnership with leadership and human resources, on recruitment and hiring including development of job descriptions; responsible for creation of job requisitions and the posting process; staff onboarding and offboarding; serve as the in house expert and liaison on all staffing matters.
8. Determines training requirements and leads training initiatives and work opportunities for business operations staff to promote effective and consistent business support. Ensures compliance with training requirements.
9. Provide leadership and expert guidance around Yale’s performance management process including goal setting, performance reviews and the annual merit process; serve as a change leader in advocating and providing leadership on talent planning, talent development and succession planning.
10. Serves on university steering and advisory committees as appropriate. Represents divisions on university-wide projects as necessary.

Required Education and Experience

Bachelor's Degree and 10 years of experience with 3 years in a leadership role.

Salary Range

$120,000.00 - $225,000.00

Location

370 Temple Street, New Haven, Connecticut