"Program Manager"

Posted: 28-Feb-26

Location: Charlotte, North Carolina

Categories:

• Project/Program Management/Planning
• Staff/Administrative

Internal Number: 66598

Position Number: 000062

Department: Strategic & Success Initiatives (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

The Program Manager for the Military and Veteran Services (MVS) office is responsible for coordinating the resources and support available to veteran and veteran-dependent program participants. The Program Manager plans and implements outreach programs for the office and assists in the daily operations of all MVS programs.

Primary responsibilities of the Program Manager for MVS include the following:

• Coordinate the operation of the MVS Office (Barnard 103) and Lounge (Barnard 108);
• Provide exceptional customer service to veterans and their dependents, including developing and implementing veteran programs, tracking veteran engagement, and modifying content to meet participant needs;
• Create, share, and interpret data and reports for internal and external partners;
• Integrate MVS communications into various technology platforms and work with the Director to identify and create messaging to meet the immediate needs of programs as they arise;
• Interpret and make policy-driven decisions within all programs;
• Make suggestions for policy adaptations and work with the Director and Certifying officials to revise and distribute policies to all relevant constituents annually.
• Supervise undergraduate students and graduate students as applicable;
• Knowledge of VA, DoD, and the State of NC education benefits.
• Advising students on community and campus resources, presenting information, and collaborating with the campus community.

Minimum Experience / Education:

Required Minimum Qualifications:

Bachelor's degree, or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Preferred Education Skills and Experience:

• Experience working in higher education;
• Experience working with undergraduate student leaders and/or student employees;
• Formal, or specialized, customer service training;
• Working knowledge of Microsoft Word, Microsoft Excel, Gmail, and Google Calendar; skills with computer applications unique to UNC Charlotte.
• Knowledge of Banner is a plus