Director, Student Experience and Transitions

Job Description

PURPOSE AND SCOPE:

The Director of Student Experience and Transitions provides vision, strategy, and long-term planning for a comprehensive Student Services Department, which includes Student Life and Career and Transfer Connections. This role is responsible for designing and implementing intentional, student-centered experiences that support engagement, belonging, career readiness, and successful transitions across the student life cycle.

ESSENTIAL JOB FUNCTIONS:

1. Responsible for planning and oversight of key functions within the area of Student Experience and Transitions, including Student Life and Career and Transfer Connections. Promotes and ensures collaboration between areas to provide a cohesive and consistent student experience
2. Manages, monitors, and administers area budgets. Implements budget controls and performs needs assessments for development of annual budgeting recommendations
3. Hires, trains, supervises, and evaluates department employees at various levels. Provides professional development opportunities for continued success and growth. Oversees the management of administrative processes (i.e., payroll, personnel, purchasing, etc
4. Develops, implements, and evaluates programs, services, and initiatives that support student engagement, leadership development, career readiness, and successful student transitions
5. Creates, analyzes, and utilizes a variety of detailed reports. Uses data-driven information to provide informed updates to Administration and to support continuous improvement efforts
6. Analyzes, interprets, and implements policies and practices as they relate to compliance and operational effectiveness. Ensures compliance with all applicable internal and external rules, regulations, and requirements, and with LSC policies and procedures
7. Maintains communication and collaboration with academic departments, system offices, and external partners to support integrated student experiences and transition pathways
8. Serves on and attends internal and external meetings, committees, workshops, and conferences as required
9. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to work autonomously and have a high degree of judgment
• Advanced organization skills and excellent verbal and written communication skills
• Excellent decision making, conflict resolution, and problem-solving abilities
• Ability to work effectively with a wide range of people
• Ability to maintain confidentiality
• Ability to take initiative and understand all of the policies and procedures
• Multi-tasking abilities
• Ability to maintain a positive attitude in demanding work environment

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 5 years of related experience, or an equivalent combination of education and experience
• Experience must include at least 3 years in a management level position

PREFERRED QUALIFICATIONS:

• Master's degree