"Dispatcher"

Job no:

R-0000002874

Position Title:

Dispatcher

Faculty or Staff:

Staff

Full Time or Part Time:

Full time

In-Person, Hybrid, or Remote:

In-Person

Minimum Starting Rate of Pay:

$23.58
Rate of pay commensurate with experience

Start Date:

12/01/2025

Job Description:

Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. The Dispatcher also provides service to a diverse community as the college's operator. This is a 11pm-7am shift and the scheduled days are Thursday - Sunday.

Essential Job Duties:

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras on campus.
• Activates the college's emergency mass notification system as directed.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Qualifications:

• HS Diploma or Equivalent
• Related experience in law enforcement, security, or dispatching
• Strong problem-solving, time-management, and communication skills
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to issues of confidentiality
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds

Preferred Qualifications:

• Certifications in CPR, CJIS, or APCO
• Experience in Public Safety Dispatching

Minimum starting hourly rate for this position is $23.12
This role is classified under Hourly Grade 6H with an hourly range between $23.12-$25.44

What We Offer:

Our comprehensive benefits program offers a range of options to you can make choices that work best for you and your family:

• 403(b) Retirement Plan (College contributes 10.5% of salary)
• Comprehensive medical, dental and vision insurance
• Flexible Spending Account (FSA)
• Disability and Leave Benefits
• Life Insurance (College paid coverage 1x salary)
• Employee Assistance Program
• Tuition Benefits (to Mount Holyoke College or others)
• Generous Paid Time Off
• Access to Kendall Sports & Dance Complex

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

Special Instructions for Applicants:

Apply online; application materials must include:

• A cover letter summarizing interests and qualifications
• A complete resume or curriculum vitae
• For faculty positions, statements on mentoring, teaching, and research will also be required.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.