Dispatcher

Scope of Position

Responsible for coordinating and communicating cleaning requests for The James by dispatching custodial workers to various cleaning requests, which may include, but not limited to: Patient discharge room cleaning, spill clean-up, and public area cleaning. The Ohio State Medical Center is committed to enhancing the quality of care provided to patients, visitors and staff. This position encompasses communication and coordination.

Position Summary

Medical Center standards require all discharges to be cleaned within 60 minutes from the time of notification by Bed Placement. The Environmental Services Dispatcher is responsible for assessing customer needs, coordinating custodial workers to meet customer requests, and delivering Service Excellence. This position is also responsible for preparing and maintaining periodic reports and records related to: Patient discharge room cleaning, special cleaning requests, etc. The Environmental Services Dispatcher promotes teamwork through mutual respect for associates, developing positive interpersonal relationships and lending assistance as needed.

Minimum Education Required

Per Classified Civil Svc Specs

Required Qualifications

PER CCS Class Specs: may require 1 course in typing (or 1 mo. exp.); 1 course in public relations (or 1 mo. exp.); or equivalent.