"DSA Advisor"

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service

Student Services are responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention, and enabling positive experiences. Working in partnership across academic schools and professional services, our teams seek to provide a network of support throughout the student journey and aim to optimise student success.

About the Job

An exciting opportunity has arisen for a DSA Advisor to join the Regional Access East London (RACEL) team. The post offers a chance to work in a student focused environment where you can make a positive contribution by creating a welcoming and inclusive environment.

You will be required to:

• Act as the primary contact for students navigating the Disabled Students’ Allowance (DSA) process, offering expert advice and tailored support.
• Conduct assessments, both remote and in-person, to understand student needs and recommend effective solutions.
• Mediate disputes between students and DSA service providers, ensuring fair resolutions.
• Support students in applying for the DSA and liaise with external agencies to secure necessary funding.
• Manage financial transactions related to DSA.

About You

You will have a strong background in supporting students with disabilities and a good understanding of the Disabled Students’ Allowance (DSA). You will be a proactive, empathetic, and well-organised professional, capable of providing high-quality advice and solutions tailored to individual student needs.

You’ll bring:

• Proven experience of providing advice and guidance to adults with disabilities, long-term medical conditions, mental health conditions, specific learning differences or neurodiversities, preferably within Higher or Further Education.
• Strong problem-solving skills, using initiative and creativity to address complex student queries.
• Experience of managing workloads in a high-pressure environment and working collaboratively within a team.
• Commitment to equality, diversity, and the social model of disability support.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form. We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.