Operations Supervisor

The Operations Supervisor works alongside the other Deputy Operations Manager, West hub Operations Assistants and Senior AV and IT Technician. The Operations Supervisor supports the deputy Operations Manager in providing an exceptional experience for the customers of the West Hub.

The role holder manages all facilities management services that support and enables the West Hub catering and Library Service to fulfil their strategic aims, with responsibility for the monitoring the performance of all contracted out services as well as services provided by the Operations Assistants and Senior AV and IT Technician.

The role holder supervises the team that deliver face-to-face services and is responsible for motivating, developing and leading the team. The role holder must lead and inspire the team, enabling them to provide the highest standards of customer service to the West Hub users.

The role-holder is responsible for championing Health & Safety compliance and is a Deputy Fire Manager for the West Hub. The Operations Supervisors works closely with the team to ensure daily duties are undertaken and smooth operating of the building. The Operations Supervisor works closely with Estates Division's Health & Safety Management team on upkeeping best practise for the West Hub.

You will join us with experience of:

• Experience of working in a multi-use venue, either commercial or educational preferably within a building that has public access.
• Experience in events management
• Experience of working in an operational role with varied priorities.
• Experience of working to a diverse customer base, and the ability to manage competing priorities across users and internal departments.
• Experience of reporting and managing quantitate data, event contracting experience and finance process.
• Experience working with contractors and internal departments providing supporting services.
• Operational knowledge including daily operating processes such as opening, closing, emergency operating procedures and daily reporting.
• Experience in Event delivery and planning
• Marketing skills including content creation, website updating social media knowledge.
• A level standard of education/NVQ level 3 vocational qualifications or equivalent level of practical experience
• First Aid trained, Fire warden trained, COSHH trained or willing to undertake training.
• Role Model an inclusive and respectful people culture, championing excellent user experiences.
• A high degree of tact and diplomacy.

Benefits of working at the University of Cambridge include:

• Competitive rates of pay with automatic service related pay progression and annual cost of living increases;
• Generous annual leave allowance
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)
• An auto-enrolment pension scheme, with a generous employer contribution;
• Travel benefits and retail discounts at over 2,000 local and national stores;
• Schemes to support with relocation

The earliest start date for this vacancy is 14th December 2025

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any questions about this vacancy or the application process, please email Estates Division on EDR@admin.cam.ac.uk

Please quote reference BA47134 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online