"ECS Customer Service Representative"

Job Description

Customer Service & Communication

Serve as the Customer Service Representative for Engineering Career Services (ECS), providing collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers. Respond to inquiries (phone, email, in-person) from students, employers, and others, and make appropriate referrals. Facilitate successful use of ECS software and services for students; assist with user training and answer questions. Work effectively with individuals from diverse backgrounds.

Data & Systems Management

Manage student registration process. Establish and monitor student accounts for texting and job search platforms. Monitor data quality and maintain database integrity and confidentiality. Collect, enter, and analyze data on student users; compile service statistics and assist with surveys. Produce reports and provide data management and administrative support for ECS operations.

Student Supervision

Supervise and train front desk student assistants. Coordinates schedules to ensure adequate front desk coverage.

Events & Administrative Support

Provide administrative support for ECS events, including signature events, workshops, career fairs, and recruiting functions. Assist with information, outreach, and promotional activities. Support website maintenance and digital signage. Receive, sort, and distribute mail.

Minimum Education

High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required

Required Qualifications

Strong technical aptitude and ability to learn and apply new systems quickly. Proven ability to provide professional, service-oriented support to customers. Skilled in fostering positive interactions with a diverse population of students, staff, employers, and faculty. Excellent listening, verbal, and written communication skills, with strong time management, organizational, attention-to-detail, and follow-up abilities. Demonstrated commitment to accuracy, reliability, and dependability

Desired Qualifications

2-4 years of customer service and with MS Word, Excel, PowerPoint, Outlook and database use experience preferred Bachelors Level Degree or equivalent educ/exp Experience with web software like Drupal and Qualtrics is helpful but not required.

Direct Reports

Students -6

Pay rate

$16.65-21.77/hr.

The actual pay rate to an individual will vary based on multiple factors, including, but not limited to, education, years of experience, internal equity, etc.